Benefits:

Company parties

Dental insurance

Health insurance

Paid time off

Profit sharing

Vision insurance

About the Role

Signarama King of Prussia/Norristown/Willow Grove is looking for a friendly, organized, and dependable Client Success Associate to join our team in Fort Washington, PA.

This role is ideal for someone who enjoys working with customers, staying organized, and keeping things moving. You’ll help support our customers and project management team by answering phones, assisting with customer requests, entering and processing orders, and managing smaller signage projects from start to finish.

No two days are exactly the same, so we’re looking for someone who is comfortable multitasking, communicating with customers, and learning the ins and outs of the custom signage industry.

Responsibilities

Answer incoming phone calls and assist customers with general questions, order requests, and project inquiries

Greet and assist customers who visit the office

Take customer orders and accurately enter project details into our order management system

Manage smaller signage projects from order entry through completion

Communicate with customers regarding proofs, pricing, timelines, order status, and pickup

Prepare basic quotes and process orders as needed

Coordinate with our design, production, and installation teams to help keep projects moving

Follow up with customers to obtain missing information, approvals, artwork, or other project details

Maintain accurate customer and project information in our system

Assist with scheduling pickups, deliveries, and other day-to-day project needs

Help resolve basic customer questions or concerns and escalate more complex issues when necessary

Provide general administrative and customer service support to the team

What We're Looking For

1+ years of customer service, administrative, office, or client-facing experience preferred

Strong verbal and written communication skills

Friendly and professional phone presence

Highly organized with strong attention to detail

Comfortable managing multiple tasks and priorities throughout the day

Ability to learn new software and processes quickly

Comfortable working with Microsoft Office and order management or CRM software

Dependable, proactive, and willing to jump in where needed

Strong problem-solving skills and a positive, team-oriented attitude

Experience in signage, printing, graphics, or a related industry is a plus, but not required

About Us

Signarama is the world's largest sign franchise, and our King of Prussia, Norristown, and Willow Grove locations serve businesses throughout the Greater Philadelphia area.

We create a wide variety of custom signage and graphics, including storefront signs, vehicle graphics and wraps, banners, window graphics, dimensional lettering, interior signs, and more.

We are a fast-paced, collaborative team where communication and organization are essential. Every team member plays an important role in helping us deliver great products and a great experience to our customers.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchise. All inquiries about employment at this franchise should be made directly to the franchise location, and not to Signarama Corporate.