The Account Manager serves as the initial customer touchpoint, tasked with order processing (installation/printed wraps/printing/promotional/apparel), scheduling installations, and facilitating smooth communication between clients and the production team/vendors. This position necessitates exceptional organizational abilities, meticulousness, and proficiency in handling numerous responsibilities within a high-energy setting. Responsibilities: Customer Interaction & Sales Support: • Greet walk-in customers and answer phone/email inquiries professionally. • Educate customers on our services, pricing, and process. • Provide estimates and process orders accurately. Order Processing & Scheduling: • Enter job details into the system and ensure all information is complete. • Coordinate scheduling between clients and the installation team. • Track order progress and follow up with customers on timelines. Administrative & Operational Support: • Maintain organized records of jobs, schedules, and customer communication. • Ensure deposits and payments are processed correctly. • Communicate with the design and install teams to confirm project details. • Assist in inventory management by tracking materials and ordering supplies when needed. Customer Follow-Ups & Relationship Management: • Confirm appointments and send reminders. • Check in with customers post-installation for feedback and reviews. • Resolve any scheduling conflicts or customer concerns professionally. Qualifications: What We’re Looking For: • Client-First Mentality: You’re committed to delivering top-tier service and making every client feel like our only client. • Exceptional Communication Skills: You can clearly explain timelines, processes, and creative ideas to clients and team members alike. • Project Coordination Abilities: You’ll manage project flow—quotes, design approvals, scheduling, and follow-ups—making sure nothing falls through the cracks. • Industry Awareness: Familiarity with wraps, signage, print, or branding is a huge plus. If you’ve worked in creative, marketing, or visual production, even better. • Problem-Solving Mindset: You anticipate challenges and handle surprises with professionalism and calm. • CRM Experience: You’re comfortable managing leads, updates, and follow-ups using tools like Trello, Monday.com, or a CRM platform. • Team Spirit: You collaborate well with designers, installers, and vendors to ensure every project is wrapped up—literally and figuratively—with excellence. Compensation: $21 - $24 hourly

• Customer Interaction & Sales Support: • Greet walk-in customers and answer phone/email inquiries professionally. • Educate customers on our services, pricing, and process. • Provide estimates and process orders accurately.Order Processing & Scheduling: • Enter job details into the system and ensure all information is complete. • Coordinate scheduling between clients and the installation team. • Track order progress and follow up with customers on timelines.Administrative & Operational Support: • Maintain organized records of jobs, schedules, and customer communication. • Ensure deposits and payments are processed correctly. • Communicate with the design and install teams to confirm project details. • Assist in inventory management by tracking materials and ordering supplies when needed.Customer Follow-Ups & Relationship Management: • Confirm appointments and send reminders. • Check in with customers post-installation for feedback and reviews. • Resolve any scheduling conflicts or customer concerns professionally.