We are seeking a Client Success and Legal Support Specialist to join our team full-time. This role combines high-level client care with detailed legal and administrative support. It is ideal for a professional who is organized, relational, tech-savvy, and committed to high-quality, accurate work. Because we are a small firm, this is a meaningful and high-impact position. The right person will interact with clients daily, support the attorney directly, and play a central role in keeping both the client experience and internal operations running smoothly. This is a full-time, on-site position with flexibility in start and end times within normal business hours. Schedule, Compensation, & Benefits • Full-time, on-site position • Potential for combination hybrid (remote vs. in-person) work arrangements, depending on office and client needs • Flexible scheduling within normal business hours • Competitive compensation based on experience • Ten paid days of PTO per year • Six paid holidays • One paid birthday day off • Eligibility for performance-based bonuses tied to accuracy, client service quality, initiative, consistency, and contribution to firm efficiency and profitability • Paid professional development and training • Mileage reimbursement at the IRS standard rate • Paid sick and safe time provided in accordance with Minnesota law • Participation in Minnesota’s Paid Family and Medical Leave program How to apply Please submit: • Your resume • A brief cover letter that includes why you believe you are a strong fit for this role; your experience with client service, legal support, or office systems; what draws you to Conroy Law Office; and your desired compensation range Applicants selected to move forward will be invited to interview. Additional skills assessments may be part of the later interview process. Responsibilities: Client Experience & Communication • Serve as the primary point of contact for current and prospective clients • Guide clients through each step of their legal matter with clarity, professionalism, and care • Conduct client intake, explain processes, schedule meetings, and gather required information • Attend and support client meetings, take clear notes, and manage follow-up tasks • Communicate professionally and compassionately in sensitive situations • Ensure clients feel supported and informed throughout their experience with the firm Legal & Administrative Support • Prepare and draft basic legal documents related to estate planning, probate, real estate, and small business matters • Assemble and organize documents and binders for signings and hearings • Manage case files, deadlines, calendars, and document processing • Assist with pleadings, affidavits, subpoenas, motions, contracts, and correspondence • Handle scanning, mailing, data entry, dictation, and general office communication • Maintain strict confidentiality and professionalism at all times Office Operations & Systems • Use Microsoft Word, Outlook, Excel, and firm systems (training provided) • Support workflow improvements and office efficiency • Oversee and collaborate with virtual assistant to ensure seamless workflow and office efficiency • Keep the office organized, stocked, and functioning well • Notice issues early and take initiative to address them Qualifications: Required • Strong written and verbal communication skills • Excellent attention to detail and organization • Comfortable learning new technology and systems • Professional handling of confidential information • Confidence in interacting directly with clients • Ability to work independently and take initiative • Ability to manage multiple tasks and deadlines • High school diploma or equivalent • One to two years of experience in a professional office or administrative role • Demonstrates accountability by recognizing errors, addressing them promptly, and taking steps to continuously improve Preferred • Knowledge of estate planning, probate, real estate, or litigation • Familiarity with legal or case management software • General working knowledge of common personal and family financial assets such as real estate, banking and retirement accounts, life insurance, and investments • College, paralegal, or administrative education or certificates Compensation: $43,000 - $50,000 yearly

• Client Experience & Communication • Serve as the primary point of contact for current and prospective clients • Guide clients through each step of their legal matter with clarity, professionalism, and care • Conduct client intake, explain processes, schedule meetings, and gather required information • Attend and support client meetings, take clear notes, and manage follow-up tasks • Communicate professionally and compassionately in sensitive situations • Ensure clients feel supported and informed throughout their experience with the firmLegal & Administrative Support • Prepare and draft basic legal documents related to estate planning, probate, real estate, and small business matters • Assemble and organize documents and binders for signings and hearings • Manage case files, deadlines, calendars, and document processing • Assist with pleadings, affidavits, subpoenas, motions, contracts, and correspondence • Handle scanning, mailing, data entry, dictation, and general office communication • Maintain strict confidentiality and professionalism at all timesOffice Operations & Systems • Use Microsoft Word, Outlook, Excel, and firm systems (training provided) • Support workflow improvements and office efficiency • Oversee and collaborate with virtual assistant to ensure seamless workflow and office efficiency • Keep the office organized, stocked, and functioning well • Notice issues early and take initiative to address them