Company Overview
Our client is an AI-powered ad management platform for brands, sellers, and agencies on Amazon and beyond. They deliver exceptional advertising performance through AI-powered ad technology, advanced analytics, and expert services that give advertisers a competitive edge.
Their platform enables advertisers and internal experts to build customized advertising programs that increase sales, improve efficiency, and streamline campaign creation and optimization. By combining AI and human expertise, they provide flexibility and transparency in how advertising strategies are executed.
They are recognized as a leader in retail media innovation, including awards from Amazon Ad Partners for Technology Innovation and Beyond the Funnel excellence.
Position Overview
The Client Success Manager (Amazon Ads) is a client-facing role responsible for ensuring an exceptional onboarding and ongoing experience for enterprise clients.
This role requires MUST HAVE Amazon Ads experience or strong Amazon ad tech experience, as you will serve as a subject matter expert supporting clients using Amazon advertising solutions.
You will lead onboarding, manage client relationships, reduce churn, and identify growth opportunities. This role is highly collaborative, working closely with sales, product, and support teams to ensure client success.
A strong understanding of Amazon Ads is essential, as you will be expected to guide clients, troubleshoot issues, and help optimize their advertising performance.
Key Responsibilities
- Client Relationship Management: Maintain strong relationships with enterprise brands and agencies, providing both strategic and tactical support
- MUST HAVE Amazon Ads experience: Serve as a knowledgeable point of contact for Amazon Ads-related client needs
- Lead onboarding and ensure a smooth client implementation process
- Act as the primary support for client escalations and issue resolution
- Gather and communicate client feedback to product and leadership teams
- Collaborate cross-functionally with sales, product, and support teams
- Track client engagement, usage, and performance metrics to identify growth opportunities
- Identify upsell and expansion opportunities within existing accounts
- Develop training materials and support client education initiatives
- Ensure clear documentation of client issues, product gaps, and reporting needs
- Support webinars, presentations, and client enablement sessions as needed
Qualifications
- MUST HAVE Amazon Ads experience or strong Amazon advertising/ad tech experience
- 5+ years of experience in client success, account management, customer success, or related roles
- Experience working with Amazon Ads, DSP, or retail media platforms strongly preferred
- Strong communication and relationship-building skills
- Experience managing enterprise-level clients and cross-functional stakeholders
- Ability to manage multiple priorities in a fast-paced environment
- Strong problem-solving and client escalation management skills
- Comfortable working with data, reporting, and performance metrics
- Bachelor’s degree in Business, Communication, or related field preferred
Why This Role
- Competitive compensation
- Full benefits package (medical, dental, vision, 401(k))
- PTO
- Remote work flexibility (anywhere in the USA)
- Collaborative, fast-growing, and innovative environment
- Strong opportunity for career growth in retail media and Amazon Ads