Client Success Manager

Brooklyn, NY
On-Site + Local Travel (Approximately 30%)
$150,000–$200,000

Position Overview

We are seeking a Client Success Manager to own and grow a portfolio of client relationships.

This role exists to ensure clients remain satisfied, retained, profitable, and positioned for long-term growth. You will serve as the primary client-facing owner of assigned accounts, working closely with Operations, Billing, Sales, and Leadership to ensure every account receives exceptional service and attention.

This is not a customer support role. This is a relationship ownership role.

The ideal candidate is highly personable, commercially minded, proactive, and capable of building long-term trust with clients while protecting account profitability and identifying growth opportunities.

What You'll Own

• Own client relationships across a portfolio of accounts
• Drive client retention and long-term account health
• Lead renewals, pricing conversations, and account reviews
• Manage escalations and ensure issues are fully resolved
• Identify account growth, expansion, and referral opportunities
• Maintain visibility into account profitability and financial performance
• Coordinate internally with Operations, Billing, Sales, and Leadership
• Ensure clients receive a proactive, high-touch experience

What Success Looks Like

• Clients view you as their trusted advisor and primary point of contact
• Strong retention across assigned accounts
• Consistent account growth and expansion opportunities
• Healthy, profitable accounts with minimal surprises
• Clear visibility into account risks and action plans
• Strong collaboration across internal teams
• Exceptional client experience and relationship quality

Must-Haves

• Proven experience managing client relationships, accounts, or customer portfolios
• Strong business and commercial judgment
• Ability to handle difficult conversations and escalations professionally
• Highly organized with strong follow-through
• Excellent communication and relationship-building skills
• Comfortable discussing pricing, contracts, budgets, and profitability

Preferred

• Yiddish speaking
• Experience in account management, client success, relationship management, business development, or commercial operations
• Experience managing high-value client portfolios

Additional incentive opportunities available for account expansion and new business generated through existing client relationships.

Email Resume: joel@maiplacement.com