Job Description

We are seeking a dedicated and detail-oriented Client Support Associate to join our Austin-based team. This role is essential in maintaining strong relationships with our clients by providing timely, accurate, and professional support. The ideal candidate is communicative, organized, and motivated to deliver a high-quality client experience in a fast-paced environment.

Responsibilities

• Serve as a primary point of contact for client inquiries and support requests

• Provide clear, professional, and solution-oriented communication

• Maintain accurate records of client interactions and follow-ups

• Collaborate with internal teams to ensure client needs are met efficiently

• Assist with account updates, service coordination, and general client assistance

• Uphold company standards for service quality and professionalism

Qualifications

• Strong verbal and written communication skills

• Excellent organizational and time-management abilities

• Professional demeanor with a client-focused mindset

• Ability to multitask and prioritize effectively

• Comfortable working both independently and within a team

• Proficiency with basic computer systems and office tools

Additional Information

• Competitive salary ($50,000 – $54,000 annually)

• Opportunities for career growth and internal advancement

• Skill development and hands-on professional training

• Supportive and collaborative work environment

• Stable, full-time position with long-term potential