Benefits:

FSA Health, Dependent Care, & Commute Plan

401(k)

Dental insurance

Health insurance

Paid time off

Remote or telecommuting:

This position is approximately 40-50% in person, 60-50% remote, but these proportions are subject to change.

Supervised by: Managing Director of Immigration & Client Support Services

Supervises: Client Support Coordinators, Public Benefits Coordinator

Status: Full-time

Essential Responsibilities

Program Management (approximately 50% of the position)

Oversight and management of the delivery of client support services.

Ensure high quality of client services through client support training and supervision.

Build and maintain relationships with partner agencies.

With the Managing Director of Immigration & Client Support Services, develop and monitor metrics for success, including implementation of client assessment tools, recording outcomes, and developing a system for managing caseloads and setting priorities

Process internal referrals and assign cases to staff

Monitor CSC caseloads with an eye toward equity, agency capacity, and balance of competing responsibilities

Schedule / run Client Support team meetings

Participate in hiring staff and relevant interns; supervise interns and/or volunteers as needed

With the Managing Director, lead assigned staff; conduct supervision and evaluations; conduct necessary disciplinary, terminations, and other personnel actions in accordance with personnel policies

Provide ongoing mentoring, including strategic growth for assigned staff and monitor individual work plans

Actively participate in external committees and meetings

Perform external training, as requested, for partners and other organizations

Translate/interpret for clients and attorneys as needed

Collaborate with other programs for special projects for client support, including but not limited to planning, executing, staying updated, and responding to client needs and tangible supports

Direct Client Services (approximately 30% of the position)

Manage a small caseload of ongoing cases when necessary that require continuous support for accessing housing, financial assistance, safety planning, and additional resources.

Provide support for Coordinators in the program with emergency cases, coverage during time off, or when the program is at capacity, including some in-person coverage at the Order of Protection Program.

Direct Client Services include:

Support Ascend Justice clients through safety planning, information, and advocacy.

Maintain strong communication with clients of Ascend Justice across all divisions.

Deliver all services according to principles of trauma-informed care.

Maintain client files, opening and closing cases according to agency procedures

Record all client communications in Legal Server.

Support holistic delivery of client services through clear and timely communication with clients, colleagues, and external stakeholders.

Connect clients to resources necessary to overcome barriers to safety.

Make timely and appropriate internal referrals, including a written record of known client support needs

Assist clients with applications for financial assistance.

Assess and refer clients for public benefits enrollment assistance

Direct Program Administration (approximately 20% of the position)

Develop training materials for CSC staff and interns

Develop, review and modify client assessment tools

Develop, review and modify CSC internal and client facing forms

Develop and maintain case filing system

Other Responsibilities

Protect the organization by keeping information confidential.

Actively participate in required staff meetings and trainings.

Keep abreast of the field by maintaining networks, participating in professional organizations.

Perform administrative duties as needed including filing, copying, sorting, mailing, etc.

Perform other duties as assigned by the supervisor.

Work Environment

This position is approximately 40-50% in person, 60-50% remote, but these proportions are subject to change.

Our offices, including the Domestic Violence Courthouse, are fully accessible. Some work at off-site locations may be required, and those may not necessarily be fully accessible.

Evening, weekend, and overnight work/travel may occasionally be required.

This role routinely uses standard office equipment such as computers, phones, and scanners. Employees are regularly required to talk, hear, see, and communicate effectively via computer.

Smoke- and drug-free environment.

Qualifications

Bachelor’s degree in a relevant field required

Minimum of three (3) years of relevant experience

Bilingual in English/Spanish and/or another language preferred

Must have completed or be willing to complete 40-hour Domestic Violence training

Ability to work with people of diverse backgrounds who are in crisis

Knowledge of or experience with working with survivors of gender-based or intimate partner violence

Demonstrated ability to work with diverse populations

Familiarity with principles of trauma-informed care and willingness to complete additional training

Ability to communicate effectively with people in crisis

Ability to work in a fast-paced legal environment

Excellent communication and time management skills

Strong attention to detail

Strong self-motivation and ability to manage multiple tasks and deadlines in a hectic work environment.

Strong written and oral communication skills

Sensitive listener with the ability to explain complex concepts

Basic computer and office skills, including proficiency with Microsoft Word and Excel

Sense of humor

As part of the hiring process, pre-employment verification of reference checks may be conducted internally by the agency. We do not utilize third-party vendors for these verifications.

Ascend Justice is an equal opportunity employer and seeks to employ qualified individuals based on individual merit. Ascend Justice does not discriminate against any individual with respect to the terms and conditions of employment based on that individual’s race, sex, age, religion, color, national origin, disability, genetic information, marital status, veteran status, sexual orientation, gender identity or expression, housing status, or any other non-merit factor protected under state, local, or federal laws. Equal Employment Opportunity applies to all personnel actions such as recruiting, hiring, compensation, benefits, promotions, training, transfer, termination, and opportunities for training. Ascend Justice is committed to a fair and equitable workplace where everyone is a respected and valued member of the team. Applicants/clients wishing to lodge a complaint about discrimination in the provision of services can do so by contacting the Illinois Criminal Justice Information Authority. The ICJIA nondiscrimination policy can be found on the ICJIA website at http://www.icjia.org/grants/grant-resources. Applicants can also send complaints via e-mail to CJA.CivilRightsOfficer@illinois.gov

Flexible work from home options available.