Join our dynamic team at Prolific as a Client Support Representative. You’ll be at the forefront of providing exceptional service, building strong relationships with clients, and ensuring their needs are met with efficiency and care. Your role is crucial in guiding clients through their planning journey, offering clear advice, and resolving inquiries with confidence. At Prolific, we foster a supportive environment where your growth and success are our priorities. If you're ready to make a meaningful impact and elevate your career, we’d love to hear from you. Responsibilities: • Respond promptly to client inquiries, ensuring each interaction is handled with care and professionalism. • Guide clients through their planning journey, offering clear and actionable advice tailored to their needs. • Build and maintain strong relationships with clients, fostering trust and long-term partnerships. • Making outbound calls to clients who have requested information about our company and programs. • Keep accurate records of client interactions and transactions, maintaining data integrity and confidentiality. Qualifications: • Experience in customer service or the call center industry. • Ability to communicate clearly and effectively, both verbally and in writing, to diverse audiences. • Proven track record of building and maintaining strong client relationships. • Strong problem-solving skills with the ability to offer tailored solutions to client needs. • Proficiency in using CRM software to manage client interactions and maintain accurate records. • Ability to handle multiple tasks efficiently in a fast-paced environment. • Demonstrated commitment to maintaining confidentiality and data integrity at all times. Compensation: $40,000

• Respond promptly to client inquiries, ensuring each interaction is handled with care and professionalism. • Guide clients through their planning journey, offering clear and actionable advice tailored to their needs. • Build and maintain strong relationships with clients, fostering trust and long-term partnerships. • Making outbound calls to clients who have requested information about our company and programs. • Keep accurate records of client interactions and transactions, maintaining data integrity and confidentiality. • Proactively identify opportunities to enhance client satisfaction and suggest improvements to our processes.