Job Description

Client Support Representative plays a pivotal role in delivering exceptional legal representation by embodying a positive attitude and maintaining polished, professional communication. Key responsibilities include warmly greeting clients and vendors, handling incoming calls, logging information into the document management system, and performing basic clerical duties. Serving as a backup for the Front Desk Receptionist as needed, the role involves maintaining cleanliness in common areas, adhering to first-call resolution guidelines, and attending training sessions to stay updated on company processes and procedures.

Qualifications

• Fluent in both English and Spanish (written and verbal).
• Ability to work onsite Monday through Friday at our Miami Lakes office.
• Prior customer service experience required.
• Experience in a call center, administrative support, receptionist, client-facing, or customer service role preferred.
• Strong communication, organization, and multitasking skills.
• Comfortable handling a high volume of phone calls, emails, and client interactions in a fast-paced environment.
• Legal experience is not required. Candidates with customer service, call center, administrative, hospitality, healthcare customer service, or similar client-facing experience are encouraged to apply.

Additional Information

Benefits

Eligible employees enjoy a competitive benefits package, including:

• Medical, Dental & Vision Insurance
• Company-paid Life Insurance
• Short-Term & Long-Term Disability
• Supplemental Insurance Options
• 401(k) with Company Match
• Paid Time Off
• Employee Assistance Resources

Join Our Team

At The Ward Law Group, every role contributes to changing lives. If you're looking for an opportunity where your skills, attention to detail, and dedication to client service can make a meaningful impact, we'd love to hear from you.

Apply today and become part of a team that's committed to excellence, growth, and serving our clients with compassion.

The Ward Law Group is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at The Ward Law Group via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from The Ward Law Group HR/Recruitment will be deemed the sole property of The Ward Law Group. No fee will be paid in the event the candidate is hired by The Ward Law Group as a result of the referral or through other means.