Benefits:

401(k)

401(k) matching

Flexible schedule

Health insurance

Paid time off

About the Role

Atirix Medical Systems Inc is seeking a full-time, entry-level Client Support Specialist to support, implement, and train clients on our medical software solutions. Atirix develops and provides medical software to U.S. and Canadian hospitals and health systems, working with clinical, biomedical, and IT professionals to improve healthcare outcomes through technology.

This is an excellent opportunity for someone looking to build a career in healthcare technology, client services, or product support. You’ll start by assisting on projects and tasks across several teams, gaining exposure on how medical software is built, supported, and delivered. As you grow, you’ll have the opportunity to specialize in areas that align with your interests and strengths.

This position is based in the Minneapolis / St. Paul area and reports to a Senior Specialist or Director of Client Services.

About Atirix Medical Systems, Inc.

Atirix Medical Systems is a medical software company based in Minnetonka, MN. Our flagship product is QC-Track®, a software system used by leading hospitals and imaging centers around the U.S. to track and report on quality control data for their medical imaging devices, which is needed for compliance with regulations. By helping our clients implement a rigorous quality control program our clients can have higher medical image quality, better patient care, and be ‘Always Inspection Ready™’.

Areas of Responsibility:

Medical Staff Client Support

· Assist support team by troubleshooting support requests from hospital clients

· Respond to client questions via email or phone (login issues, software navigation, reporting)

· Help clients prepare reports for Quality Assurance compliance inspections

Client Training and Documentation

· Lead virtual client training sessions for clinical and technical users

· Contribute to written and visual content for the online help center and technical manuals

Quality Assurance

· Test software changes during product release cycles

· Run test cases and collaborate with subject matter experts to validate updates

Requirements

Bachelor’s degree or equivalent experience

Strong written and verbal communication skills

Organized and detail oriented

Ability to work independently and proactively anticipate next steps

Ability to thrive in changing environment

Must be able to pass a background check

Preferred skills

Degree or experience in a healthcare-oriented field

1 - 3 years of professional work experience

What We Offer

Professional environment: Work closely with clinical, IT, and engineering professionals, with paths for advancement

Flexible work schedule: Flexibility based on business needs

Career development: Individual growth plans and check-ins to support professional goals

Meaningful work: Our clients include leading medical systems across the country. Our team takes pride in delivering work that has real-world impact

Dog-friendly office: Well-behaved dogs are welcome on in-office days

Benefits: Medical insurance with 70% of premiums covered for employees and their dependents, 401(k) plan with employer match, generous PTO policy

Flexible work from home options available.