About Us
At Happy People Pizza we believe in more than just making delicious food, we believe in creating unforgettable experiences for our clients. As part of our Inc. 5000 award-winning team, you'll be joining a fast-growing, people-first company where your work matters and your career can grow.
Position Overview
We are seeking a Client Support Specialist to provide world-class support to our customers. In this role, you will serve as the primary point of contact for clients, ensuring their needs are met quickly, efficiently, and with genuine care. You'll troubleshoot issues, guide clients through processes, and deliver solutions that strengthen long-term relationships.
Key Responsibilities
Serve as the first point of contact for clients via phone, email, and chat.
Manage client inquiries, complaints, and feedback with professionalism and empathy.
Use CRM tools and digital platforms to track client interactions and provide timely updates.
Assist with onboarding new clients and guiding them through systems or product usage.
Collaborate with internal teams to resolve escalated issues promptly.
Provide feedback to leadership on common client concerns and process improvements.
Maintain a high level of product knowledge to confidently answer client questions.
Qualifications
1–2 years of experience in customer service, client support, or account management (remote experience preferred).
Strong written and verbal communication skills.
Tech-savvy; comfortable with CRM systems, digital platforms, and reporting tools.
Strong problem-solving skills and ability to stay calm under pressure.
A positive, proactive attitude with a passion for helping others succeed.
Compensation & Benefits
100% Remote Work (U.S. only)
Health, Dental, and Vision Insurance
401(k) Retirement Plan
Flexible Paid Time Off + Paid Holidays
Tuition Assistance & Ongoing Training
Career Growth Opportunities within an Inc. 5000 award-winning team
Schedule:
Pay:
$30.00 – $35.00/hour + bonus incentives