Benefits:

401(k)

Dental insurance

Health insurance

Paid time off

Vision insurance

Wellness resources

Hours: Monday – Friday, 8:00 AM – 5:00 PM CST Location: Springfield, MO | Remote (Work-from-Home) position. Equipment will be provided once in-office training is complete.

At Parmele Disability Advocates, we are passionate about our work, knowing that every day we make a positive difference in the lives of our clients. If you are looking for a rewarding career where your contributions truly matter, we want you on our team!

Position Overview:

We are looking for a full-time Client Support Specialist to join our growing team. This role is the heart of client communication — providing vital administrative support and compassionate guidance to individuals during some of the most challenging times in their lives.

You will act as a bridge between clients, our firm, and the Social Security Administration (SSA), ensuring accurate case tracking, timely communication, and exceptional client service.

Key Responsibilities

Serve as a professional liaison between clients and the Social Security Administration (SSA)

Respond to client inquiries with empathy, clarity, and professionalism

Collect and document case information accurately and efficiently

Track deadlines and prepare timely correspondence

Maintain and update case files in our system with precision

Perform administrative tasks to support effective case management

Collaborate with internal teams to ensure smooth client experiences

Assist with additional duties as needed to support clients and the firm

Qualifications

Prior customer service experience required

Excellent written and verbal communication skills

Strong ability to work independently and manage multiple priorities

Detail-oriented with strong organizational and time management skills

Calm, composed, and professional under pressure

Self-motivated team player with a positive attitude

Critical thinker with strong problem-solving abilities

Why Join Us?

At Parmele, we believe that every role is essential to the success of our clients' cases. You’ll join a team that values empathy, precision, and teamwork. If you're passionate about helping others and thrive in a structured, mission-driven environment, we’d love to hear from you.

Flexible work from home options available.