Benefits:

401(k)

401(k) matching

Competitive salary

Employee discounts

Flexible schedule

Free uniforms

Opportunity for advancement

Training & development

Job Title: Client Transition Specialist Reports to: Owner

The Client Transition Specialist supports individuals and families—primarily older adults, as they navigate downsizing, moving, or transitioning to a new home. This role blends hands on assistance with compassion, patience, and professionalism. Specialists work closely with a Project Manager and fellow team members to sort, pack, move, unpack, and organize household belongings while maintaining a calm, respectful, and emotionally supportive environment.

Client Transition Specialists are expected to embody our company motto: “The Heart of Moving Matters.”

Key Responsibilities

• Transition & Move Support • Assist with sorting and organizing belongings to be moved, donated, sold, or discarded • Pack household items carefully and in accordance with company and industry standards • Photograph items designated for donation, sale, or disposal before removal • Unpack and set up the client’s new home using floor plans and direction from the Project Manager • Assist with light cleaning, home clearing, or final walkthrough tasks as needed • Treat all client belongings with care, respect, and confidentiality

Client Centered Service

• Promote client dignity, comfort, and emotional well being throughout the transition • Observe and report signs of emotional or physical stress to the Project Manager • Maintain a calm, patient, and professional presence at all times • Demonstrate compassion, empathy, and respect in every interaction • Contribute to a peaceful, cooperative, and solutions focused team culture • Model the values and spirit of “The Heart of Moving Matters”

Team Collaboration

• Work cohesively with team members and follow direction from the Project Manager • Communicate clearly, ask questions when needed, and support team goals • Maintain safe, unobstructed work areas and follow all safety procedures • Use tools and equipment properly and responsibly

Qualifications

• High school diploma or equivalent • Must pass a background check • Legally authorized to work in the United States • Reliable transportation to worksites within a 50 mile radius of Stillwater, MN • Willing and able to load and drive company vehicles to and from job sites

Skills & Abilities

• Proficiency with computer software and phone apps (scheduling, timekeeping, communication tools) • Ability to lift and carry up to 25 pounds • Comfortable with stooping, reaching, twisting, pushing, and other physical tasks • Strong verbal and written communication skills • Ability to follow instructions and provide clear direction to others • Emotional maturity, patience, and empathy • Ability to recognize client stress and respond appropriately • Ability to self adjust behavior to support client comfort (e.g., lowering voice, slowing pace) • Commitment to safety, professionalism, and maintaining a respectful work environment • Alignment with the owners’ vision, company goals, and expectations

Additional Information

This job description outlines the general nature and level of work expected in this role. It is not intended to be an exhaustive list of all responsibilities, duties, or skills required. Team members may be asked to perform additional tasks as needed to support clients and the organization.