Job Description

We are seeking an IT Help Desk professional for a 12-month contract in Chattanooga, TN. These roles will work onsite/in the office, Monday- Friday from 8:00 am- 4:00 pm.

In this role, you will be responsible for Tier I/II Support, Desktop/Deskside Support within the location, and Call Center Support.

The responsibilities of this role include:

Printer Administration and Troubleshooting:
-Server Print Queue, and local Queues

Active Directory Management

-Able to navigate Different OUs

- Able to look up attributes

- Able to reset password and unlock accounts.

iOS Management, Support, and Deployment

- Setting up new phones/iPads

- Resetting iTunes accounts

- Resetting network settings

- Backup/Restore device data

Video Conferencing

- Cisco WebEx

- MS Teams

- Cisco Presence video solutions

Network troubleshooting

- Internal vs external

- VPN

- LTE

- Wi-Fi

Application Troubleshooting

- Account permission

- Compatibility settings

- Browser vs installed

Remote support

- MSRA

- RDP

- TEAMs

- Webex

Hardware Deployment

Work within the ServiceNow application for:

- Ticket management

- Ticket assignment

Qualifications

• IT Help Desk experience
• Must be able to lift at least 50 pounds.
• Able to handle call volume of up to 30 calls per day.
• People/Customer Service skills required
• IT Call Center Experience preferred

Additional Information

These 12-month contract roles will work onsite/in the office, Monday- Friday for 7.5 hours per day