Job Description
Service Administrator
No levels
The Customer Service Administrator administers the passage of customer units received for service from Receiving through Shipping. The process includes revising the incoming service order, providing the technician with required documentation, obtaining approval of estimates, and preparation for invoicing. The Service Administrator is generally the customer’s primary Climet contact and directs calls to the appropriate person for assisting the customer.
The Customer Service Administrator reports to and performs under the Manager responsible for the Service department. The Customer Service Administrator operates within established corporate and divisional policies and guidelines, as well as policies and procedures established by the Service manager, and any special procedures or policies that apply to the Service department.
No special educational requirements have been established for this position, but an AA degree from a business school, or some college classes are preferred.
§ Familiarity with the Windows operating system and with Microsoft Office applications.
§ Good writing skills.
§ Able to communicate with customers by email.
§ Good phone skills.
§ Organized and familiar with basic office management.
§ Able to learn quickly.
§ Able to handle multiple tasks in parallel without feeling stressed.
§ Creation and maintenance of unit history folders.
§ Prepare travelers for incoming jobs.
§ Providing RMA numbers to customers and distributors.
§ Maintain filing system for various processing stages for jobs completed by technicians.
§ Prepare estimates and obtain approvals for repairs.
§ Contact customers for pre-pay, P/Os or revised P/Os.
§ Revise Sales Orders for final invoicing.
§ File unit history folders and invoice packets after job has closed.
§ Process all jobs in timely manner.
§ Keep jobs with expedite fees moving to ship same day if at all possible.
§ Monitor processing of any urgent job to be sure it does not get stalled out at any processing point.
§ Maintain organization in the department.
§ Maintain daily report of status of open jobs.
§ Process on-site jobs as soon as technician completes expense report.
Follow up with customers as frequently as necessary to obtain approvals, P/Os or prepayments as soon as possible in order to minimize the time a unit remains in the factory.
Company Description
In operation since 1962, Climet Instruments Company, a division of Venturedyne Ltd., is a leading global manufacturer of airborne particle counters and microbial air samplers used primarily in biopharmaceutical, medical device, and life science applications to measure the air cleanliness of cleanrooms, isolators, RABS, and biosafety cabinets. Our mission is three words - - Value, Innovation, and Quality, which are the hallmark principles and core values in everything we do. As a valuable member of our team, you will quickly learn that "Quality is in our DNA." This applies to the products we manufacture, as well as our desire that employees be challenged to grow their skillset, develop their career with Climet, and to constantly strive for improvement. Climet offers employees a team-based friendly work environment with a very stable organization. Climet is actively seeking sharp candidates that are loyal, self-disciplined, and motivated by a love for their work.