Mandatory Skills:

10+ years of CRM application experience

3+ years of Dynamics 365 CRM development

Expertise in web portal creation

Proficiency in customizing CRM forms and views

Strong understanding of entity management and business rules

Responsibilities:

Manage CRM deployments and configurations

Ensure seamless integration with existing infrastructure

Act as primary contact for CRM development issues

Design and implement CRM solutions aligned with business objectives

Provide training and documentation for system changes

Technical Skills Required:

CRM application management

Dynamics 365 CRM development

Web portal creation

Customizing CRM forms and views

Entity management and business rules configuration

Additional Responsibilities:

Architectural design and implementation

Program management, negotiation, and communication

Leadership in defining and executing program requirements

Strategic planning and stakeholder management

Oversight of project teams and vendor activities

Establishing and executing project management controls

Assessing business and financial performance from a strategic perspective.