Clinic Operations Assistant (Front Desk + Aide Support)

Evolve Physical Therapy

Clinic Operations Assistant (Front Desk + Aide Support)

Brooklyn, NY
Full Time
Paid
  • Responsibilities

    Role Overview

    This hybrid role bridges the gap between the front desk, clinical floor, and operations. You'll serve

    as both Administrative Support and Exercise Specialist (Aide) — supporting patients, clinicians,

    and directors to keep the clinic running smoothly. Ideal for someone who is proactive,

    personable, detail-oriented, and ready to grow in a dynamic healthcare (should look and feel like

    a million bucks) setting. Because our Passion meets Purpose mean Every BODY Better.

    ‍‍ Team & Clinical Director Support

    ● Serve as a communication conduit between departments (Front Desk, Clinical, Ops, HR)

    ● Support Clinical Director with day-to-day needs, special projects, and patient experience

    enhancements

    ● Help ensure the clinic maintains Evolve's luxury hospitality standard

    Administrative Support Responsibilities

    ● Greet and check in patients with warmth and professionalism
    ● Prepare for daily evaluations — gather paperwork and flag missing documents
    ● Manage patient intake forms and understand registration requirements
    ● Book out patients and assist with schedule flow
    ● Follow up on cancellation calls to reduce no-show rates
    ● Troubleshoot kiosk/self-check-in issues
    ● Close communication loops in Slack between departments
    ● Coordinate with Patient Services on insurance and authorization issues
    ● Restock office and clinical supplies; monitor budget
    ● Ensure clinic cleanliness and that housekeeping protocols are met
    ● Support new hire and student onboarding (welcome kits, intro tours)
    ● Celebrate clinic milestones: birthdays, anniversaries, farewells
    ● Replenish marketing materials: brochures, inserts, business cards

    ‍♂ Aide / Exercise Specialist Support

    ● Assist Physical Therapists during sessions
    ● Support patients through prescribed exercises
    ● Maintain equipment cleanliness and readiness
    ● Provide friendly encouragement and high-quality patient care
    ● Step into full aide duties when coverage is needed

    Qualifications

    ● High school diploma or equivalent required; college coursework in healthcare or
    kinesiology a plus
    ● Experience in customer service, front desk, or healthcare settings preferred
    ● Passion for helping others and growing in the healthcare field
    ● Excellent communication, multitasking, and tech troubleshooting skills
    ● Friendly, proactive, and reliable demeanor
    ● Must be comfortable supporting both administrative and clinical tasks

    Growth Potential

    This is a foundational role with room for advancement into full-time operations, care
    coordination, or leadership based on performance and clinic needs.

    If you're someone who's been told you care too much — and you've always seen that as a
    strength — you might be the exact kind of person we've been praying for.
    Apply now and become part of the Evolve family.