Benefits:

401(k)

Competitive salary

Opportunity for advancement

Position Summary:

As The Clinic Operations Director at Fastest Labs of Lexington, you’ll run the daily operations of the clinic, serving customers, and ensuring compliance. This is a hands-on leadership role for someone who enjoys taking initiative, solving problems and delivering on the Fastest Labs experience.

This is a dynamic, multi-faceted position involving customer service, data entry, and clinical specimen collection, ensuring the clinic is always customer-ready, compliant, and operating efficiently. You will be trained to assist clients in person and over the phone, perform drug, alcohol and DNA testing, and help ensure the office runs smoothly. Ideal candidates are enthusiastic, detail-oriented, and eager to learn.

Schedule / Expected Work Hours:

Monday–Friday, 9:00 AM–5:00 PM (No nights or weekends required, but opportunity for extra income if interested in onsite collections outside of business hours)

What You’ll Do: Manage Operations & Compliance:

Manage daily clinic operations in alignment with Fastest Labs standards, policies, and industry regulations

Perform test administration, manage customer flow and the administrative processes

Ensure the clinic environment is clean, professional, and audit-ready at all times

Monitor compliance with all applicable laws, DOT requirements, and internal procedures

Review and improve workflows to increase efficiency and consistency

Serve Customers:

Serve as the primary point of contact for customers and client representatives

Manage customer agreements and ongoing service relationships

Track customer feedback and escalate issues as needed

Manage Reporting:

Complete daily administrative tasks, including accurate data entry and recordkeeping

Perform required QuickBooks data entry and support basic financial reporting

Partner with management to support operational reporting and performance tracking

What We’re Looking For:

Strong verbal and written communication skills

Experience with QuickBooks or similar financial systems preferred

Experience managing operations in a fast-paced, customer-facing environment is preferred

Background in customer service, problem solving and conflict resolution

Proficiency in Microsoft Excel, Word, and email platforms is helpful

Qualifications

Strong communication skills: able to speak and hear clearly on the phone, read and write in English effectively, and compile call results.

Basic computer proficiency and comfort with office tasks.

Comfort working with biological specimens and cleaning supplies.

Why Join Fastest Labs?

This role offers stability, growth potential, and a chance to make a difference in people’s lives. If you have the drive to succeed, we will provide the training, tools, and opportunities to help you thrive.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchise should be made directly to the franchise location, and not to Fastest Labs.