Why Work for Us? Partners In Care (PIC) is an independent 501(c)(3) nonprofit organization and the largest, oldest provider of home health, palliative care, and hospice services in Central Oregon. Serving Deschutes, Crook, and Jefferson counties, our dedicated team of over 200 employees and 150 volunteers delivers compassionate, patient-centered care across a 10,000-square-mile area. Additionally, Hospice House in Bend, Oregon, is a specialty hospital for inpatient hospice care, creating an oasis of tranquility and comfort for patients and their families. We prioritize excellence, empathy, and collaboration. We foster a culture of kindness, respect, and learning while valuing diversity and the well-being of our employees, volunteers, patients, and families.
Status: Full Time (hourly, non-exempt) 40 hours per week. Hours: 8:00 AM to 5:00 PM Monday-Friday. Work outside of these hours may be required.
Summary/Objective
The Clinical Administrative Associate III provides administrative support in a variety of functions to individuals, teams, departments, or other groups in the organization. Collects, reviews, and analyzes data and prepares reports and other presentation materials. Additionally, an Administrative Associate may be responsible for creating reports and distributing them on a regular schedule.
Essential Functions:
Part-time/back-up scheduler.
Provides general administrative support for the Clinical Operations Director and the Clinical Supervisor.
Assists with phone/front desk coverage, as needed.
Serves as department resource for troubleshooting, operational assistance, and clinical staff support.
Assists Clinical Supervisors with new staff training/orientation.
Supports special project requests.
Supports and troubleshoots staff scheduling and processes.
Provides PTO staff coverage, overflow support, and process troubleshooting for various departments.
Assist in answering the central telephone system and direct calls accordingly.
Receives the public and answers questions, in person and by telephone; responds to inquiries from employees, citizens, and others and refers, when necessary, to the appropriate person, official, or department.
The above statements are meant to be a representative summary of the duties of the Clinical Administrative Associate III position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Required Skills & Qualifications:
Clinical Administrative Associate possesses excellent interpersonal skills in a clinical setting, and the ability to communicate and relate effectively with Clinical Operations Director, clinical Supervisors, office staff, and agency visitors via in-person, phone, and email communications.
Must be detail oriented with excellent organizational, communication, problem-solving and time management skills. Able to take direction from a wide variety of individuals at all levels.
Prior experience in hospice and home health operations is desired, and willingness to develop a broad knowledge base in these areas of operation is required. More than 75% of daily tasks are completed at a desk.
Advanced word processing, Excel/spreadsheet, and graphics software skills.
Requires a high school diploma or its equivalent.
Ability to pass a background test, drug screen, and TB test.
Ability to work independently and collaboratively within an interdisciplinary team.
Compassion, empathy, and dedication to patient care.
Supervisory Responsibility: This position has no supervisory responsibility.
Work Environment: Category 3 - Position includes tasks that involve no exposure to blood, body fluids, tissues; would not be required to perform Category I tasks.
Company Perks:
We offer two medical, dental, and vision plans. Insurance starts on the 1st of the month following the hire date!
Generous Paid time off.
$25,000 life insurance policy.
Short and long-term disability.
403b retirement savings with employer match, no vesting required!
Employee Assistance Program
Voluntary benefits: Legal Shield, AFLAC & MASA Transportation.