Benefits:

401(k) matching

Dental insurance

Health insurance

Paid time off

Vision insurance

About Us

DoorStep Urgent Care, in partnership with the Children's Clinic of Fredericksburg, is a fast-growing pediatric mobile urgent care startup delivering compassionate, high-quality healthcare directly to families at their DoorStep. We’re reimagining pediatric urgent care by offering accessible, parent-friendly care that meets families where they are—literally. As we continue to grow and expand our impact across Virginia, we are looking for a driven, strategic, and solutions-oriented leader to join our team.

This role is ideal for someone who thrives in a dynamic, patient-centered environment, has exceptional leadership abilities, and brings strong medical knowledge to support safe, efficient, and high-quality care delivery.

Position Summary

The Pediatric Office Coordinator plays a key leadership and support role in ensuring efficient, high-quality clinical operations within a pediatric care setting. This position serves as a liaison between providers, clinical staff, and administrative teams, helping coordinate patient care, clinical workflows, and daily operations. The Pediatric Clinical Coordinator supports providers and staff by monitoring patient flow, assisting with clinical oversight, and ensuring adherence to clinical protocols, safety standards, and pediatric best practices.

Key Responsibilities

Clinical Coordination & Workflow Management

Coordinate daily clinical operations to ensure smooth patient flow and timely care delivery.

Monitor provider schedules, patient volume, and staffing levels to support operational efficiency.

Assist in addressing real-time workflow challenges, bottlenecks, or patient-care issues.

Serve as a point of contact for clinical staff regarding daily operations and patient flow concerns.

Staff Support & Oversight

Support clinical staff (medical assistants, nurses, technicians) in meeting clinical standards and performance expectations.

Assist with onboarding, training, and ongoing education for clinical team members.

Provide guidance and coaching to staff on pediatric protocols, documentation standards, and best practices.

Collaborate with leadership on performance improvement and staff development initiatives.

Quality, Safety & Compliance

Ensure compliance with clinic policies, pediatric clinical guidelines, and regulatory requirements (OSHA, HIPAA, infection control).

Assist with clinical audits, quality assurance initiatives, and corrective action plans.

Support medication safety, vaccine storage and handling, and equipment checks.

Monitor adherence to pediatric safety standards and patient care protocols.

Patient & Family Experience

Support a positive, family-centered care environment.

Address patient or family concerns related to clinical care in collaboration with providers and leadership.

Promote clear communication and compassionate interactions across the clinical team.

Administrative & Operational Support

Assist with documentation, reporting, and tracking of clinical metrics.

Participate in meetings, trainings, and interdisciplinary coordination efforts.

Support special projects, clinic initiatives, and operational improvements as assigned.

Collaborate with front office and administrative teams to align clinical and operational workflows.

Qualifications

Medical background is a must; EMT experience preferred.

Pediatric clinical experience strongly preferred.

Prior leadership, lead, or coordinator experience in a healthcare setting preferred.

Strong understanding of pediatric workflows, patient flow management, and clinical documentation.

Excellent communication, organization, and problem-solving skills.

Ability to multitask and lead effectively in a fast-paced clinical environment.

Proficiency with Electronic Health Records (NextGen experience preferred, if applicable).

Benefits/Perks

Competitive Compensation

Medical, dental, and vision insurance

401K matching

Training and development

Why Join Us?

Be part of an innovative, mission-driven team redefining how families access pediatric care.

Enjoy a collaborative and supportive startup culture with opportunities for growth.

Make a lasting impact in the community by helping build a scalable and compassionate healthcare model.