Clinical Diagnostic Solutions, Inc. (CDS) is a company that provides total hematology solutions for the physician office laboratory, clinic, small hospital, and veterinary office markets. At CDS our mission is to provide the highest quality experience to our valued customers. Our employees achieve this through our cultural goals of working together through Teamwork, high Quality in the work we do, being Innovative and Courageous, always Results Oriented, and most importantly - being Customer Oriented.

OVERVIEW:

CDS is seeking a Field based Representative with Clinical & Laboratory experience (Hematology preferred) to join our team.  THIS POSITION WILL BE STATIONED IN THE CHARLOTTE, NC AREA and part of the initial contact team responsible for Installation and training activities at our customer locations.

JOB RESPONSIBILITIES:

• Installation and setup of our analyzers in the customer laboratory.
• Train the customer on our equipment.
• Repair/maintenance of our equipment.
• Extensive Air Travel (75%) following corporate guidelines.
• Troubleshoot as needed using approved methods and procedures.
• Assist Customers and be able to escalate issues to management accordingly.
• Support customers using clinical lab experience.
• Perform basic account maintenance activities and log all customer contacts within a central database system.
• Support sales and Service Team as Needed.
• Performs other related duties as required or as directed. The omission of specific duties does not preclude the supervisor from assigning duties that are logically relation to the position.

REQUIREMENTS:

• College degree or trade school certification, preferably in the field of study of Laboratory Science/Hematology and 2 years work experience in related job field.
• An equivalent combination of education/training and experience will be considered.
• Must possess a valid Driver's License with clean Motor Vehicle Record, reliable transportation, and auto insurance
• Fluent in English
• Strong work ethic
• Knowledge of Clinical Laboratory Required
• Demonstrated mechanical aptitude
• Knowledge/experience with medical instrumentation Required
• CLIA / COLA knowledge / experience preferred
• Must be able to work a flexible schedule including evenings, holidays, and weekends.
• Experience utilizing Microsoft Office Suite

SKILLS:

• Excellent interpersonal, oral, and written communication skills
• Excellent organizational skills
• Excellent Telephone/customer service skills
• Ability to multi-task
• Ability to learn and navigate new software quickly
• Strong trouble shooting and logical thinking skills
• Ability to lift 50lbs

_Clinical Diagnostic Solutions, Inc. supports a diverse and drug-free workforce.  We also participate and abide by EEO and nondiscrimination provisions of all applicable federal, state, and local laws and regulations. _