The Center for Inherited Blood Disorders (CIBD) is a passionate non-profit organization dedicated to delivering high-quality, comprehensive, and family-centered care that significantly enhances the lives of children and adults with blood disorders. By choosing a career with us, you'll be joining a vibrant team committed to advancing public health while also investing in your personal and professional growth. Explore the opportunity to make a real difference in the community while developing your skills in a supportive, mission-driven environment. Your contributions will help shape our future and transform lives!
Job Summary The Clinical EHR Support Analyst is a vital member of the clinical team, serving as the technical and functional expert for the Electronic Health Record (EHR) system, Epic. Under the direction of the Director of Operations and Clinic Manager, this role combines clinical care expertise with Health IT knowledge to support high-quality patient care across clinical operations including the Clinic, Infusion Center, Research, and Pharmacy.
The Clinical EHR Support Analyst is responsible for ensuring optimal performance and utilization of the Epic system through collaboration with end-users, leadership, external vendors, and internal stakeholders. This role involves identifying, assessing, troubleshooting, and resolving issues related to the use and function of the Epic system while possessing a deep understanding of EHR utilization and health center operations.
Key responsibilities include supporting Epic implementation and go-live transitions by completing deliverables, facilitating training schedules, and conducting user acceptance testing. The Clinical EHR Support Analyst serves as the application expert by providing ongoing user training and support and completion of user acceptance testing. Additionally, the role contributes to system maintenance and optimization through completing and maintaining technical build within Epic, participating in training initiatives, creating and updating end-user documentation, and performing testing for system upgrades to ensure seamless integration, use, and performance.
Strong problem-solving, communication, and technical skills, along with the ability to manage complex demands from end-users and align with organizational strategic goals, are essential for success in this role.
Department: Operations and Clinic Schedule: M - F, 8:30 - 5:00 Location: On-site
Essential Duties
Implementation Phase
Serve as a key member of the implementation team, contributing to workflow analysis, project coordination, and site readiness activities
Participate in Epic build activities including creating Epic users and provider records, setting up preference lists, fee schedules, letter templates, and supporting staff training sessions for Epic and aligned systems
Collaborate with the contracted Health IT consulting partner on providing deliverables and assisting staff assigned to complete implementation deliverables
Provide support for users with Ella (the learning management system), end-user training, go-live training, and dress rehearsal activities
Technical Support and System Management
Provide technical and functional support within Epic, addressing user inquiries, troubleshooting issues, and resolving problems to ensure optimal system performance
Create and maintain technical build within the Epic system including provider and end user record build, SmartTool creation, and Preference List management
Ensure utilization and performance of SmartTools to streamline and standardize clinical documentation while aligning with organizational needs
Manage complex demands from end-users and prioritize tasks effectively, ensuring timely resolution of issues and efficient utilization of resources
Training and Documentation
Develop and maintain up-to-date end-user documentation and training materials, ensuring that users have access to accurate information and resources to effectively utilize the Epic system
Participate in training initiatives, delivering instruction to end-users on Epic system features, functionality, and best practices, fostering user competence and confidence
Provide direct support during go-live and ongoing to all end-users with Epic and aligned applications, ensuring new staff are trained and delivering continuous training support
Maintain updated records on user training and report deficiencies to People Managers
Collaboration and Workflow Optimization
Collaborate effectively with project stakeholders, external vendors, and colleagues to identify and resolve issues related to the Epic system
Work collaboratively with clinicians, IT, and leadership to manage requests for additions of diagnoses and procedure codes, fulfillment of requests for additional charting tools, and updates to clinical workflows
Collaborate with IT, leadership, the contracted Health IT consulting partner, and other stakeholders through meetings and work groups to determine preference lists, Smart Phrases, and Provider Master files; implement new Epic and PM features
Collaborate with IT and leadership to identify areas of need, training deficiencies, trends, and opportunities to streamline workflows and improve efficiency
Work with IT and leadership to track system or user errors and other relevant data to achieve optimal efficiency
Testing and Quality Assurance
Conduct testing of new Epic features and upgrades prior to deployment
Oversee the execution of user acceptance testing (UAT) of updates to Epic by leveraging the expertise of SMEs to assist in testing as well as effectively disseminating and incorporating changes into training materials and user documentation
Facilitation
Serve as subject matter expert and liaison between CIBD and contracted Health IT consulting partner, providing clinical and technical expertise
Act as a liaison between leadership, end-users, and external vendors to facilitate effective communication, identify areas for improvement, and develop optimized solutions for Epic
Work in partnership with leadership and stakeholders to align EHR support efforts with operational goals, contributing to the overall success and growth of CIBD
Requirements
Bachelor’s degree in Nursing (BSN) or equivalent
Current license as a Registered Nurse (RN) in the State of California
Minimum 5 years of Health IT experience including strong understanding of clinical workflows and health center operations
Minimum 3 years of experience as a clinical nurse
Minimum 1 year of experience as an Epic Support Analyst or equivalent role
BLS
HIPAA
Preferred Experience
Minimum 1 year of experience in an acute outpatient setting
Master’s degree in Information Science, Computer Science, Health Science, Health Informatics or related field
Epic Certification
Benefits
100% employee coverage and 50% dependent coverage of medical and vision; 99% employee coverage of dental
Life insurance
Paid Time Off
10 observed paid holidays
403b retirement plan with 4% match
About the Organization The Center for Comprehensive Care & Diagnosis of Inherited Blood Disorders (CIBD), a 501(c)3 non-profit organization, is committed to providing comprehensive care for patients and their families with rare, chronic inherited blood disorders. CIBD is a part of a nationwide network of over 140 Hemophilia Treatment Centers that use multidisciplinary teams of blood disorder specialists to provide expert comprehensive diagnosis, medical care, outreach, education, outcomes monitoring, surveillance, and prevention services to people with Hemophilia, Sickle-Cell Anemia, Thalassemia, Von Willebrand Disease, Mast Cell Activation Syndrome (MCAS) and other related benign hematology conditions. CIBD is the regional grantee for the Western States Region for Hemophilia, the Pacific Sickle Cell Regional Collaborative (PSCRC) and Networking California for Sickle Cell Care (NCSCC) providing regional leadership, fiscal and administrative oversight, grants management, capacity building, clinical education, technical assistance, evaluation, and outreach to public and private health agencies at the local, state, and federal levels.
The Center for Inherited Blood Disorders is an Equal Opportunity/Affirmative Action Employer advancing inclusive excellence. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories covered by the company's non-discrimination policy.
We are committed to attracting and retaining a diverse workforce along with honoring unique experiences, perspectives, and identities. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable and welcoming.
www.cibd-ca.org