Job Description
This is a remote position requiring travel. Candidates should be prepared to support various U.S. regions as needed - up to 70% travel.
Treace is seeking a Clinical Innovation Specialist (CIS) for a remote-based role requiring travel, to guide and support new surgeon customers and operating room (OR) teams. The CIS ensures confidence in Treace's innovative product portfolio and procedures, focusing on their safe and effective application across diverse patient and clinical environments. This individual will play a vital role in customer adoption, retention, and new product launches.
As a subject matter expert collaborating cross-functionally with Medical Education, Product Management, and Sales, the Clinical Innovation Specialist will lead surgeon trainings, conduct educational labs, and provide real-time clinical support. This role also serves as a primary point of contact for customer feedback to continually improve our product performance.
Support Surgeons During Procedures - Attend surgeries with new surgeon customers, providing technical guidance to optimize outcomes and customer experience.
Conduct Clinical Training - Provide product training and education for surgeons (didactic and cadaveric labs) and sales teams within assigned regions.
Product Launch Collaboration - Partner with Product Management to ensure successful introductions of new product innovations into market.
Build Strong Customer Relationships - Establish enduring partnerships with surgeon customers and key accounts to promote long-term satisfaction and retention.
Promote Technical Excellence - Share surgical protocols, techniques, and insights ("tips and tricks") to assist OR teams and enhance clinical acumen.
Gather and Share Customer Feedback - Act as the primary liaison for customer insights and feedback on product performance to improve design, satisfaction, and usability.
Drive Sales Engagement - Develop pipelines of new surgeon trainees and users in collaboration with the sales team, while supporting trade shows, educational labs, and regional events.
Technical Support for Sales - Provide feedback and evaluate sales team performance to enhance their technical proficiency and product knowledge during sales calls and presentations.
Industry Insights - Keep management and marketing informed of relevant industry trends, product advancements, and changing customer needs.
Qualifications
Bachelor’s degree in a science or closely related field is preferred; equivalent combination of education, training, and experience, may be considered in lieu of a degree.
Three (3) + years of successful clinical or product specialist or field sales experience with a surgical implant company (foot and ankle experience preferred), or 1+ years as a member of an Operating Room surgical team (RN or PA).
Must reside in the assigned region.
Previous operating room experience is required.
Must be able to travel up to 70-90%, with some weekends required.
Additional Information
All your information will be kept confidential according to EEO guidelines.
It is Treace’s policy not to discriminate against any applicant for employment, or any employee because of age, color, sex, disability, national origin, race, religion, veteran status or any other characteristic protected by applicable law. EEO/Disabled/Veterans Employer
Treace is a drug free employer.