Title: Clinical Outreach & Growth Specialist
FLSA Status: Salaried – Exempt (non-commission/bonus based)
Location: Hybrid Remote/In-Office
Approved by: Executive Leadership
Skyway Behavioral Health is an innovative behavioral health center that goes beyond the treatment of psychiatric symptoms to address underlying biological, behavioral, and psychosocial causes of psychiatric disorders. Our belief is that maladaptive coping strategies are adopted by clients as survival strategies. While adaptive at one time or in specific ways, these coping strategies are now preventing clients from living the life they want to live. Our treatments teach clients new skills that enable them to serve as their own behavioral therapists- thereby helping them to maintain recovery and generalize skills to their home environments.
At Skyway, we provide a fully immersive, intensive, whole-person experience that covers everything from neuroscience to nutrition. We believe that the path to recovery from traumatic stress requires a focus that encompasses not just symptom management but also the treatment of underlying individual, systemic, developmental, and familial traumas. We use leading-edge, specialized, evidence-based treatment modalities to help our patients address the trauma and pain behind their behaviors and diagnoses – thereby empowering them to make lasting changes in their lives.
Our team has extensive clinical and leadership experience in the areas of traumatic stress, eating disorders, mood disorders, and personality disorders/pathology. At Skyway, we are committed to building a culture and team that cares for one another such that we may care for our families, communities, and clients. At Skyway, we believe that recovery is not only possible but also attainable for all patients.
Role Description
The Clinical Outreach & Growth Specialist reports to Dr. Julie Friedman, co-CEO and co-founder, and is responsible for contacting referrals, creating new referral sources and maintaining relationships with all referral sources to build Skyway Behavioral Health’s client base. Additionally, the Clinical Outreach & Growth Specialist works with the Skyway Marketing, Business, Clinical, and Admission Teams in building an organization that supports brand image and the company mission. The Clinical Outreach & Growth Specialist has an unwavering dedication to professionalism, organization, and efficiency.
A critical element of the Skyway mission is to ensure that all team members, even those not providing direct clinical care, know and believe they can change and improve patient’s lives. When serving with integrity and in alignment with the Skyway Mission, we create a reverberating positive impact on the clients, their loved ones, and their treatment teams.
Essential Functions/Core Responsibilities
• Implements a data driven sales strategy and meets sales goals as developed by the Chief Executive Officer.
• Establishes, builds, and maintains a contact/referral database in assigned territory; increases referrals (by calling on all identified target market groups, organizations, hospitals, treatment centers, and professionals).
• Develops long-term customer relationships coupled with the demonstrated ability to identify and capitalize on opportunities for initial engagement as well as reengagement of actual and potential referral sources.
• Raises public awareness and knowledge base of Skyway ‘s offerings with direct to consumer, brand awareness, and professional outreach strategies.
• Promotes Skyway’s offering of PHP/IOP and Spravato treatment services.
• Delivers key presentations to referral sources on Skyway Behavioral Health and represents Skyway at clinical and outreach events.
• Monitors and evaluates the activities of key competitors.
• Monitors admissions/marketing results by weekly contact reports to supervisor and weekly admissions reports to supervisor.
• Exercises initiative in researching new marketing opportunities and tools.
• Targets identified market focus geographical areas.
• Meets monthly objectives, quotas and sales revenues.
• Acts as liaison to professionals with both the admissions and the clinical staff.
• Conducts tours as needed.
• Enthusiastic, flexible and displays ability to work well with staff at all levels.
• Daily data entry into the various systems of the EHR and sales related tracking platforms.
• Maintains an active calendar of meetings to drive organizational presence and goals.
• Attends and helps with execution of clinically focused events – onsite tours of other treatment centers and group practices, virtual case consultations, offsite staff meetings, and/or CEU series events.
• Serves as a liaison between the clinical and outreach teams to ensure that clinical teams are making frequent contact with outpatient providers while their clients are in our care.
• Ensures compliance with all applicable local, state, federal regulations, and guidelines and adhering to patient confidentiality and HIPPA practices
• Attends scheduled staff meetings and calls
• Supports Skyway’s mission, vision, values, and strategic initiatives
• Maintain completion of all competencies associated with role and in accordance with SBH policies and subsequent Joint Commission standards
• Performs other duties as assigned
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Minimum Requirements
• Demonstrates excellent interpersonal and communication skills in building and maintaining relationships with referral sources, team members and co-employees
• Strong relationship builder-face to face contact skills and talent, as well as telephone sales expertise
• Strong follow-up skills characterized by self-motivation, exemplary performance, and assertiveness.
• Master’s degree preferred in a compatible field.
• Licensed clinician or license eligible.
• 2 years+ preferred prior experience within the behavioral healthcare industry.
• Prior experience promoting an out of network product is a plus.
• Exceptional organization skills, reliable and timely.
• Must be fluent in reading, writing, and speaking English.
• Reliable form of transportation to work.
• Proficiency in Microsoft products (Word, Outlook, Excel), and familiarity with use of EHR systems.
• Has the ability to travel locally and overnight as needed.
• Works largely independent of teammates while working cohesively within a team structure
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Additional Preferred Skills
• A problem-solving orientation and eagerness to identify process gaps and implement practical solutions.
• Ability to work independently as needed, recognizes the need for support and demonstrates the willingness to ask for help.
• Ability to manage multiple priorities and respond with confidence during challenging or chaotic situations.
• Someone who embodies Skyway values:
o Embraces the whole person.
o Commits to innovative research-based programs.
o Believes we are better together.
o Celebrates expressions of diversity.
o Believes in service and supporting our communities.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee frequently is required to stand; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl; and taste or smell. The employee is occasionally required to walk and climb or balance. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
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Benefits:
• Medical benefits- Blue Cross Blue Shield of Illinois
• Dental benefits- Blue Cross Blue Shield of Illinois
• Vision benefits- Blue Cross Blue Shield of Illinois
• Short & Long Term Disability- Blue Cross Blue Shield of Illinois
• 401K Safe Harbor Match- Ameritas BlueStar
• PTO
• Paid Holidays
• Paid Floating Holidays
• Paid Sick Time
• Paid Wellness Days
• Regular clinical supervision
• Collaborative professional growth development
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is occasionally exposed to wet and/or humid conditions and outside weather conditions. The noise level in the work environment is usually moderate. Work hours may vary in this leadership role and may require responding to phone calls from direct reports during off hours.
Skyway Behavioral Health is proud to be an Equal Opportunity Employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
We celebrate diversity and are committed to creating an inclusive environment for all employees.