Description:

What is the specific title of the position? Patient Service Representative

Work hours (8am-5pm day)

Position background:

Greeting patients. Managing appointments and intake. Handling payments and insurance verification.Supporting medical staff with documentation and records.

What does this position accomplish for the business?

1 Front desk staff.4 Medical assistants. Culture emphasizes inclusion, empathy, and performance.

,Greet and check in patients. Verify insurance and collect co-pays. Schedule appointments and follow-ups. Manage medical records and documentation. Answer phones and respond to inquiries.

Process walk-ins and assist with billing questions. Maintain a clean and organized front desk area. Ensure HIPAA compliance and patient confidentiality.

What does the ideal candidate background look like? Healthcare or customer service experience (1+ years).
Familiarity with medical terminology and insurance processes. Experience with EMR systems (e.g., ECW).

Strong communication and multitasking skills.(High School Diploma/GED. 1+ years in healthcare or customer service. Proficiency in Microsoft Office.

Strong interpersonal and organizational skills.

Preferred: Experience in a medical front office. Bilingual (English/Spanish).
Familiarity with HIPAA, EHR, and CRM systems)

Does this position require a professional license or certification? No What is the dress code (business casual) How would you prefer to interview? (In person 1 round)