Benefits:
Bonus based on performance
Company parties
Employee discounts
Free food & snacks
Wellness resources
Baseline Medical is a women-owned, nurse-led company redefining how medical care is delivered across the DMV. We provide mobile medical services and IV therapy to patients in their homes, hotels, and offices — bringing high-quality clinical care directly to where people are. Baseline Medical is seeking an experienced Schedule Coordinator who thrives in a fast-paced environment and brings strong scheduling, coordination, and problem-solving skills. Experience in healthcare or logistics is a plus.
This is not a traditional customer service or receptionist role. The ideal candidate is highly organized, adaptable, and comfortable managing multiple moving pieces while coordinating patients, in-field staff, and day-to-day scheduling needs. Experience in a medical, home health, logistics, or similar fast-paced environment is preferred.
Position Overview: As a Schedule Coordinator, you'll serve as the operational hub between patients, nurses, providers, and internal leadership. You'll coordinate mobile wellness/illness appointments, optimize nurse and provider schedules, respond to urgent scheduling changes, and ensure every patient receives a seamless concierge experience.
Success in this role requires excellent judgment, strong organizational skills, and the ability to remain calm while managing multiple priorities in a fast-paced environment.
Schedule: This is a part-time, fully on-site position at our Fairfax, VA headquarters, offering 2–4 rotating shifts per week. Remote or hybrid work is not available. Weekend availability is required.
Sample Shift Times: (subject to change)
Sunday - Thursday
AM Shift: 7:45am - 1:45pm
PM Shift: 1:30pm - 9:30pm
Friday - Saturday
AM Shift: 7:45am - 6:00pm
Responsibilities:
Answer incoming phone calls, text messages, emails, and other communication mediums
Set appointments for patients, ensuring optimal scheduling and efficient use of resources
Monitor provider availability and adjust schedules throughout the day based on cancellations, emergencies, traffic, and appointment changes
Review scheduling requests for completeness and obtain any additional information necessary before appointments
Collaborate closely with nurses, providers, and leadership to resolve scheduling conflicts and operational challenges
Perform various administrative duties, including data entry, record maintenance, and patient documentation in accordance with the company's standard operating procedures
Ensure patient information is handled in accordance with HIPPA and compliance with privacy regulations
Support daily operational workflow by managing appointment logistics and coordinating timely communication between departments
Utilize scheduling software, and other technology platforms to manage schedules and appointments efficiently
Deliver a compassionate, professional, concierge-level experience during every patient interaction
Qualifications:
Required Experience
Minimum 1-2 years of experience in medical scheduling, patient coordination, or a similar healthcare operations experience role
Experience coordinating multiple providers and changing patient needs
Demonstrated ability to manage competing priorities, adapt quickly to changing circumstances, and consistently meet deadlines with accuracy
**Preferred Experience
Experience in one or more of the following healthcare settings:
Home health
Mobile healthcare operations
Medical practices
Concierge medicine
Urgent care
Specialty clinics
Multi-provider scheduling
Healthcare dispatch or logistics coordination
Other similar patient-care environments
Technical Knowledge
Experience using Electronic Medical Records (EMR/EHR) and medical scheduling software
Proficiency in Microsoft Office and other scheduling or communication platforms
Comfortable learning and adapting to new technology
Understanding of HIPPA requirements and patient confidentiality standards
Knowledge of medical terminology is highly desirable
Professional Skills
Excellent written and verbal communication skills.
Exceptional organizational and time management abilities.
Strong critical thinking and problem-solving skills.
Ability to prioritize multiple competing tasks in a fast-paced environment
Strong attention to detail and follow-through
Professional, compassionate, and patient-focused approach.
Collaborative team player with a positive attitude
Education
High School Diploma or GED required
Additional education in healthcare administration, medical assisting, health sciences, or a related field is preferred
What Makes Someone Successful Here
The most successful Schedule Coordinators at Baseline Medical are people who enjoy solving complex scheduling challenges, communicate confidently with both patients and the clinical team, remain composed under pressure, and genuinely care about delivering an outstanding patient experience. They anticipate problems before they occur, adapt quickly to changing priorities, and understand that behind every appointment is a patient relying on us for timely care.