Clinical Service Coordinator (MA or LPN)
Location: Midtown Manhattan, NY.
Job Schedule: Monday Friday; 4 days in office, 1 day remote.
Job Type: Full Time; W-2.
Pay Range: $50,000- $60,000 per year. ** _
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*This is an onsite role located in Midtown Manhattan. We do not provide relocation packages/visa sponsorship. ****
Job Description:
We are seeking a strategic, detail-oriented Clinical Operations Coordinator with a clinical background (Medical Assistant, LPN or similar) who is ready to expand into operational strategy and care coordination. This is a unique opportunity for someone who understands frontline care and is looking to broaden their impact through data-driven logistics, team coordination, and patient engagement programs.
In this role, you'll support healthcare delivery workflows, participate in cross-functional planning, and receive structured training in care coordination. You'll also contribute to the development of AI-powered tools to drive efficiency, improve patient outcomes, and streamline service delivery.
Responsibilities:
- Oversee provider scheduling, site coordination, and service execution to ensure seamless care delivery.
- Support internal communications between clinical teams, clients, and operations staff.
- Participate in care coordination training , with a focus on patient navigation, engagement, and health follow-up protocols.
- Help onboard and guide new clinical staff in workflow processes, tools, and SOPs.
- Track account status, flag care gaps, and coordinate follow-ups in partnership with clinical and quality teams.
- Develop and maintain dashboards and internal trackers to monitor logistics, provider coverage, and care continuity.
- Serve as a liaison for clients and staff to troubleshoot delivery issues and ensure high satisfaction.
- Collaborate with tech and product teams on light QA testing, tool feedback, and process improvements.
- Assist with documentation and rollout of new SOPs, training resources, and operational protocols.
- Contribute to initiatives involving service quality, logistics optimization, and performance reporting.
- Explore and help deploy AI tools that automate scheduling, routing, and care planning.
Requirements:
- Clinical background required: Medical Assistant (MA), Licensed Practical Nurse (LPN), or equivalent direct patient care experience.
- Eager to transition into care coordination and healthcare operations; training and support provided.
- Bachelor's degree preferred (in Public Health, Business, Nursing, Health Administration, or similar); relevant experience strongly considered.
- 2+ years of experience in healthcare, logistics, or patient coordination (clinical or administrative).
- Strong analytical and problem-solving mindset with the ability to turn data into actionable plans.
- Comfortable using AI tools (e.g., ChatGPT, Zapier, Salesforce Einstein, or similar platforms).
- Highly proficient in Excel/Google Sheets; bonus for data visualization skills (Tableau, Looker, etc.).
- Excellent communicator, highly organized, and a collaborative team player.
- Must be able to reliably commute to Midtown Manhattan, NY.
About VitalCheck Wellness
VitalCheck Wellness is a fast-growing healthcare company with presence in the United States, Asia and Europe. We are changing the face of healthcare delivery by bringing high quality healthcare providers directly into the workplace and virtually. Our team builds up service models and technologies to enable companies to easily set up wellness clinics and other preventative medical services in the office at their selected times. Our team is on a mission to transform the traditional healthcare delivery model to ensure everyone in the workforce can keep up to date with their preventative care needs without disrupting their work schedules.