The Clinical Specialist is the first point of contact for our medical clients, and key support for our Sales, Engineering, and Product teams. In this role, you will provide clinical and technical support for our product implementation, user training, and ongoing customer engagement.

Bright Uro is at an exciting time – we've started selling a product that is finding early success, so we're poised to grow fast. Really, really fast. We need people who are experienced in the urology field who can quickly establish rapport and trust in unfamiliar settings to guide our customers through the use of our hardware and software, educating them in the nuances of our device. In other words, we need experts who want to build something great with us.

About the Role:

The Clinical Specialist is the first point of contact for our medical clients, and key support for our Sales, Engineering, and Product teams. In this role, you will provide clinical and technical support for our product implementation, user training, and ongoing customer engagement.

Bright Uro is at an exciting time – we've started selling a product that is finding early success, so we're poised to grow fast. Really, really fast. We need people who are experienced in the urology field who can quickly establish rapport and trust in unfamiliar settings to guide our customers through the use of our hardware and software, educating them in the nuances of our device. In other words, we need experts who want to build something great with us.

Essential Duties and Responsibilities:

This is a customer-facing role where you will need to have a keen eye for procedural excellence, the ability to coach and guide clinicians in procedural settings, and be comfortable working and troubleshooting cloud-based technology. This role reports to the Sales Director. In this role, you will:

• Deliver in-person and remote training for onboarding and procedures
• Educate physicians, nurses, and staff on product use and best practices
• Provide clinical case support, including guidance during procedures
• Help clinicians establish workflows to be part of their daily routines
• Troubleshoot technical issues and support field-based problem solving; creative thinking is welcomed!
• Gather field insights and share feedback with internal teams
• Partner with the Sales team to develop customized support strategies
• Create training materials, user guides, and clinical documentation
• Support pre-case planning and post-case reviews
• Maintain accurate activity records in CRM (Hubspot)
• Represent Bright Uro at conferences, trade shows, and workshops
• Other duties as assigned

Required Qualifications :

• A genuine desire to travel a lot. This role has at least 80% travel, and may have more than that
• At least two years' Clinical Specialist experience in urology; CS experience in other fields will not be considered at this time
• BS in a field that translates to Clinical Specialist work (clinical medicine, biomed engineering, etc.)
• Prior start-up or similar experience in a fast-paced, self-driven work environment
• High intelligence and EQ
• Integrity, trustworthiness, and strong work ethic

Nice to Have :

• Background of teaching in any setting; this is a role of educating our clients
• Beyond urology, a background in female pelvic medicine and/or prostate pelvic medicine is helpful
• Familiarity with EMR/EHR systems and hospital device integrations
• The ability and drive to help us grow the CS/Sales team with other great people

Physical Requirements:

• Lots of air and ground travel
• Projects and activities may include extended sitting or standing
• Ability to lift and carry a 30-50lb equipment case

About Bright Uro:

Bright Uro is a fast-growing medical device startup headquartered in Irvine, CA. Our mission is to improve the lives of millions affected by lower urinary tract symptoms (LUTS) by developing cutting-edge diagnostic technology that combines advanced hardware, intuitive software, and powerful data analytics – making it easier for clinicians to gain actionable insights while delivering a better patient experience. Our passion lies in advancing urologic care through innovation and building a collaborative, dynamic team to bring transformative solutions to life.