Job Summary

The Host is responsible for ensuring the prompt recognition and seating of all guests in outlets as assigned and assists the servers in providing attentive, courteous and efficient service to guests throughout their dining experience. He/she is also responsible for assisting the cashier in the collection of payment for all guest transactions.

Education & Experience

•High School diploma and/or experience in a hotel or a related field preferred.

•Must be able to convey information and ideas clearly.

•Must be able to evaluate and select among alternative courses of action quickly and accurately.

•Must be able to multi task.

•Must be able to show initiative in job performance, including anticipating what needs to be done before it becomes a necessity.

•Must routinely meet deadlines.

•Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.

•Must have the ability to assimilate complex information, data, etc., from disparate sources and consider, adjust or modify to meet the constraints of the particular need.

•Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests.

•Must be able to work with and understand financial information and data, and basic arithmetic functions.

Job Duties

•Approach all encounters with guests and employees in a friendly, service oriented manner.

•Maintain regular attendance in compliance standards, as required by scheduling which will vary according to the needs of the venue.

•Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag when working (per brand standards).

•Maintain a friendly and warm demeanor at all times.

•Comply with certification requirements as required for position to include Food Handlers , Alcohol Awareness, Safety, etc.

•Employees must at all times be attentive, friendly, helpful and courteous to all guests, managers and other employees.

•Greet and seat guests at appropriate tables in a timely manner.

•Be attentive of guests’ needs assist in providing a pleasant dining experience.

•Assist cashier in collection of money or credit cards from guests and servers as needed.

•Know how to prepare cashier report at the end of the shift.

•Pay out servers’ and service attendants’ tips if appropriate.

•Know how to properly take reservations for outlets.

•Ensure quality control of menus with regard to cleanliness and appearance.

•Perform opening and closing duties according to established side work checklist.

•Ability to answer the telephone according to standards.

•Have a complete knowledge of standards of service for receiving a room service order.

•Have a thorough knowledge of menus and current specials in all applicable departments.

•Assist servers and cashiers in the servicing of guests as needed.

•Know and understand the state liquor laws.

•Perform other duties as requested by management.

•Attend meetings/training as required by management.

This job description is not intended to be all-inclusive, additional details will be specified by the supervisor. The associate will also perform other reasonable business duties as signed by the supervisor. Management reserves the right to change this job description, job responsibilities, duties, and working hours as needs prevail. If requested in accordance with applicable law, the Company provides reasonable accommodation to known physical or mental limitations of an otherwise qualified associate with a disability to allow him/her to perform essential functions of the job unless the accommodation would impose an undue hardship on the Company. The Company is an at-will employer. This job description is a guideline and does not constitute a written or implied employment contract.