Job Description

CLOCKWORK CONCEPTS’ company mission is to foster and encourage innovative solutions, creative problem-solving, and the ability to provide a dynamic range of marketing services to our clients and sales tactics to our team. The meaning behind CLOCKWORK CONCEPTS is that even a broken clock is right twice a day. Meaning, no person is ever wrong 100% of the time. A broken clock represents freedom of time and we feel as a team if you invest your time properly for your career, you will have the privilege of this experience.

CLOCKWORK CONCEPTS is a growing, privately owned Sales and Marketing company in the ATLANTA, GA area, servicing over 5,000 customers nationwide. Currently, we are seeking a collaborative and solution-oriented individual to join our customer service team! This is seasonal to a possible full-time position.

If you are a team player and sports enthusiast this is the place for you- we thrive off of competition and the growth of our team members. Ultimately, we are looking for a friendly and driven individual that likes to venture out of their comfort zone and talk with our clients about our many products and services.

RESPONSIBILITIES:

• Attracts potential customers by answering product and service questions
• Handling customer order related questions, inquiries, and complaints
• Recommends products that will meet customers’ needs
• Prepares product or service reports by collecting and analyzing customer information
• Contributes to team effort by accomplishing related results as needed
• Maintaining current knowledge of products offered
• Perform all other related duties as assigned

REQUIREMENTS:

• Positive attitude and excellent communication skills
• Knowledge of principles and processes for providing excellent customer service.
• Product knowledge, Quality Focus, Problem Solving, Resolving Conflict, Multi-tasking
• High school diploma or equivalent
• Support company values and standards of integrity
• Excellent verbal and interpersonal skills with a high degree of professionalism
• Must be able to function as part of a team as well as independently

If you are seeking full time employment opportunities and have the following experience you are encouraged to apply today: Customer support, customer service, customer relations, customer service manager, customer success, direct customer service, customer service associate, customer service representative, customer retention, customer agent, client management, client advisement, client relations, client account management, client services, client acquisition, or client support.

Company Description

Clockwork Concepts produces customer acquisition solutions based on precision messaging and targeting to quickly connect telecom providers with their intended markets. Our size, knowledge, and unique distribution channels allow us to engage people and drive conversions. We optimize each initiative to ensure rapid growth. Our expertise is in designing outreach campaigns that command attention from the likeliest buyers. Clockwork Concepts'​ approach has proven effective even in a crowded marketplace. We infuse each campaign with our core values. Together, we share ideas to create powerful messages that achieve maximum results and sustained growth. You'll enjoy partnering with us.