Job Description

Who We Are

CloseSimple is a Property Tech (Proptech) SaaS company based in Minneapolis, MN. At CloseSimple, we help Title & Escrow companies provide an elevated experience throughout the life of a Real Estate transaction. We build the software and systems that power the most efficient closing companies in America, connecting Buyers, Sellers, Realtors, Lenders and Attorneys to ensure everyone stays in the loop and on the same page. 

Our company culture builds connections, careers, and employee growth. How? By creating a workplace that values flexibility, autonomy, transparency and continued education. Now we are seeking a Client Support Representative. This is just the beginning!

What You’ll Do

Address customer needs, complaints, or potential issues and resolve them in a timely and efficient manner. 

This includes, but is not limited to:

• Taking ownership of inbound support requests and error log
• Collecting prompt and accurate feedback from customers to aid in resolutions
• Communicating with customers and team members via phone, email & web conference software
• Completing edits of CloseSimple programs and empowering customers to complete their own program edits if willing and able
• Troubleshooting issues and seeing them through to resolution
• Escalating unresolved issues to the appropriate internal team or individual
• Working with technical staff to troubleshoot and resolve advanced customers issues
• Our Support business hours are Monday through Friday, 9am-5pm CST.
• We are a hybrid work environment (based in Minneapolis, MN). Complete Remote will be considered based on the candidate.

What Sets You Apart

• Proven ability to diagnose and troubleshoot basic to advanced technical issues
• Talent for providing technical support or support within a SaaS organization
• Managing simultaneous projects for multiple customers
• Ability to work remotely 
• Strong English communication skills
• Desire to learn and engage with new technology 
• Ability to multitask
• Strong attention to detail
• Ability to honor deadlines
• A proactive approach to support
• Adaptability
• Critical Thinking
• Must be familiar with JSON
• Working in the Title & Escrow Industry or have a Real Estate background preferred

What You Can Expect

• Working with the best customers around
• Working in a hybrid environment (flexible mix of onsite and remote), and by the way…
• Fun, committed co-workers and team events to solidify relationships
• Competitive base salary plus Medical, Dental, Vision, Life Insurance, 401k, Flex Spending Account, Health Savings Account (HSA), Long Term Disability Insurance, and other perks
• Flexible vacation time to promote healthy work-life balance
• Experience and opportunity for growth in an exciting industry - i.e. career equity

Close Simple Core Values

• Takes Ownership
• Real / Honest / Speaks Up
• Cares about Customers
• Growth / Improvement Mindset
• Team Player / Collaborative

If this sounds like you, please apply by submitting your resume. Real humans will review your application and reply within 1 week if we see a fit. Thanks!