Job Description
• Provide Tier 2/3 technical support for end-user devices and enterprise applications.
• Manage and maintain Microsoft 365 services (Exchange Online, SharePoint, Teams, OneDrive).
• Administer and configure MDM solutions: o Intune for Windows devices. o Kandji for macOS devices.
• Troubleshoot and resolve advanced issues related to:
• Implement and enforce security policies, compliance standards, and device configurations.
• Collaborate with Tier 1 support and escalate complex issues as needed.
• Monitor system health and performance; recommend improvements.
• Change management with identity and access management (Azure AD/Entra).
• Document processes, configurations, and troubleshooting steps.
Qualifications
• 5+ years of experience in IT support or systems administration.
• Strong knowledge of:
• Hands-on experience with Intune and/or Kandji.
• Familiarity with Azure AD/Entra ID and conditional access policies.
• Understanding of network fundamentals (DNS, DHCP, VPN).
• Excellent problem-solving and communication skills. Preferred Qualifications
• Experience in cloud-first environments.
• Scripting skills (PowerShell, Bash) for automation.
• Knowledge of security best practices and compliance frameworks.
• Certifications such as Microsoft Certified: Modern Desktop Administrator, Apple Certified Support Professional, or equivalent.
**Soft Skills & Cultural Fit **
• Customer-focused mindset: Ability to communicate clearly and empathetically with end users.
• Collaborative team player: Works well across departments and with global teams.
• Adaptability: Comfortable in a fast-paced, evolving IT environment.
• Ownership mentality: Takes initiative and drives issues to resolution.
• Continuous learner: Stays updated on emerging technologies and best practices.
• Strong documentation habits: Ensures processes and solutions are well recorded for team knowledge sharing.
Additional Information
All your information will be kept confidential according to EEO guidelines.