Job Description

• Provide Tier 2/3 technical support for end-user devices and enterprise applications.

• Administer and optimize Microsoft 365 services, including Exchange Online, SharePoint Online, Teams, and OneDrive.

• Integrate Microsoft 365 and Azure with third-party systems, including AI platforms, SSO, and security solutions.

• Administer and configure MDM platforms: o Microsoft Intune for Windows devices o Kandji for macOS devices

• Operate and maintain on-premises and Azure-based storage solutions for backup and data protection.

• Troubleshoot and resolve advanced endpoint issues across:

o macOS environments (approximately 85% of endpoints)

o Windows environments (approximately 15% of endpoints)

• Implement and enforce security policies, compliance standards, and device configurations.

• Collaborate closely with Tier 1 support teams and escalate complex issues when required.

• Monitor system health and performance; proactively recommend improvements.

• Support identity and access management and change management using Azure AD / Entra ID.

• Create and maintain clear documentation for configurations, processes, and troubleshooting procedures.

Qualifications

• 5+ years of experience in IT support, systems administration, or a similar role.

• Strong hands-on knowledge of: o Microsoft 365 administration o macOS and Windows troubleshooting

• Practical experience with Intune and/or Kandji.

• Solid understanding of Azure AD / Entra ID, including Conditional Access.

• Experience operating enterprise storage solutions (e.g., Qumulo or equivalent).

• Working knowledge of network fundamentals (routing, DNS, DHCP, VPN).

• Excellent analytical, problem-solving, and communication skills. Preferred Qualifications

• Experience working in cloud-first or cloud-native environments.

• Scripting and automation skills using PowerShell and/or Bash.

• Knowledge of security best practices and common compliance frameworks.

• Relevant certifications such as:

o Microsoft Certified: Modern Desktop Administrator

o Apple Certified Support Profession