Job Description

Job Description

We are seeking an experienced Cloud Integration Architect to join our team at our headquarters in Salisbury, MD. In this internal-facing role, you will spearhead the design and implementation of integration solutions across both SAP and non-SAP systems within our manufacturing organization. You will focus on leveraging SAP Business Technology Platform (BTP) and Cloud Telephony Integration (CTI) to ensure our diverse systems communicate seamlessly. This is a hands-on, strategic position (not an ABAP development role) that requires at least 10 years of relevant experience. If you are passionate about cloud integration and enjoy working closely with internal stakeholders to drive innovation (without the need for industry-specific experience), we want to hear from you. This on-site position offers a highly competitive compensation package (base salary, incentives, and relocation support) for the right candidate.

Key Responsibilities

• Integration Architecture Design: Create and oversee robust integration architectures connecting various SAP and non-SAP systems , ensuring seamless data flow and process automation across cloud and on-premises environments.
• SAP BTP & Cloud Integration: Leverage SAP BTP services and integration tools to design solutions for our SAP landscape. Implement and manage cloud telephony integration (CTI) solutions to connect communication platforms with enterprise applications, enhancing overall business workflows.
• Performance Optimization: Monitor, troubleshoot, and optimize the performance of integration solutions (APIs, web services, middleware, etc.) to meet evolving business requirements and service-level expectations.
• Security & Compliance: Implement strong security measures for all integration points, ensuring compliance with relevant standards and regulations. Collaborate with the Information Security team to maintain secure and compliant integrations, and address any audit findings with sustainable solutions.
• Documentation & Governance: Maintain an up-to-date application integration landscape design. Document integration architectures, workflows, and configurations. Establish integration best practices and governance standards, and ensure all projects adhere to these guidelines.
• Collaboration & Support: Work closely with internal business units and IT teams to gather integration requirements and translate them into effective technical solutions. Serve as a technical lead and point of escalation for integration-related issues or unplanned downtime, providing expert guidance and quick resolution.
• Project Lifecycle Involvement: Provide thought leadership and guidance throughout project lifecycles. Mentor junior integration developers or teams (if applicable) to ensure solutions are implemented according to the architecture. Continuously evaluate emerging integration technologies to recommend improvements or new approaches that align with business goals.

Required Qualifications

• Education & Background: Bachelor’s degree in Computer Science, Information Systems, or related field (or equivalent work experience).
• Experience: 10+ years of hands-on experience in designing and implementing integration solutions in complex IT environments. Proven track record as an integration architect working with both cloud-based and on-premises systems.
• SAP Integration Expertise: Strong experience with SAP integration technologies and platforms. Familiarity with SAP Business Technology Platform (BTP) integration services (or former SAP Cloud Platform Integration) is highly desired. Knowledge of SAP ERP systems (e.g., SAP S/4HANA or ECC) and how to integrate them with other applications.
• Non-SAP/General Integration Skills: Experience integrating non-SAP systems and cloud applications using APIs, web services (REST/SOAP), middleware, and message brokers. Solid understanding of integration patterns (synchronous/asynchronous messaging, ETL, event-driven architecture, etc.).
• Technical Proficiencies: Proficient in modern integration tools and frameworks (e.g., iPaaS platforms like MuleSoft, Dell Boomi, or similar). Comfortable working with JSON, XML, RESTful APIs, and middleware technologies. Understanding of cloud telephony/CTI concepts and the ability to integrate telephony systems with enterprise applications.
• Security & Compliance Knowledge: Good understanding of information security best practices for integration (authentication/authorization protocols like OAuth2, data encryption, secure API design) and experience ensuring compliance with data protection regulations.
• Communication & Leadership: Excellent written and verbal communication skills. Able to clearly convey complex integration concepts to both technical teams and non-technical stakeholders. Strong interpersonal skills with a collaborative mindset, as this role requires working closely with cross-functional internal teams. Demonstrated ability to lead technical discussions, influence decision-making, and drive projects to completion.

Preferred Qualifications (Nice-to-Have)

• Advanced Certifications: Relevant cloud or integration certifications (e.g., SAP Certified Integration Suite, SAP PI/PO, AWS/Azure integration services, TOGAF, etc.) are a plus.
• Additional Integration Experience: Experience with computer/cloud telephony integration (CTI) platforms or contact center technologies (such as Twilio, Avaya, Genesys, etc.) is highly beneficial.
• Industry Knowledge: Experience in the manufacturing industry or other large-scale enterprise environments is a plus (though not required). Familiarity with supply chain or production systems integration can be helpful.
• Project Leadership: Prior experience leading integration projects or initiatives, and working in Agile/Scrum project teams.
• Education: Master’s degree in a related field (MBA or MS in Information Systems) can be an advantage, especially if it complements technical experience with business acumen.