Job Description

• Manage MS Azure cloud environments in accordance with company security guidelines
• Day-to-day activities that provide support to our clients related Azure VDI, O365 and general IT issues
• Troubleshoot Windows OS base laptops, wired/wireless LAN, Cloud service and any other office IT related device.
• Configuration, maintenance, and optimization of the Office 365 suite within the organization
• Troubleshoot incidents, identify root causes, fix, and document problems, and implement preventive measures
• Provides all level of technical supports for the customers
• Coordinate with HQ for projects
• Managing IT help desk team and evaluate performance
• Develop daily, weekly, and monthly reports on help desk team’s productivity

Qualifications

Minimum Qualifications:

• Related bachelor’s degree; or 3~4 years related experience and / or training; or equivalent combination of education and experience
• 3~4 years of experience in enterprise helpdesk environment or Information Technology
• Strong troubleshooting methodology is required
• Individual must possess a broad knowledge of enterprise equipment
• Knowledge in Enterprise AD environment
• Experience in Microsoft Azure VDI, Microsoft O365 suite
• Great Communication and presentation skill and must be a team player.
• The position will require traveling, weekend work and after hours work time to time to respond urgent
• issues.
• Fluent in Korean/English

Preferred Qualifications:

• Microsoft Certified Professional (MCP)
• Security+
• CCNA+
• Proficient knowledge and understanding of MS Office and other standard software.
• Proficient knowledge and understanding of MS Azure and O365
• Understanding of Active Directory and Windows System Infrastructures

Additional Information

Occasional travel (less than 5%) may be required

All your information will be kept confidential according to EEO guidelines.