We are constantly pushing the boundaries of technology and are looking for talented individuals to join us on this exciting journey. We are seeking a highly motivated and skilled Cloud Support Specialist to join our growing team. As a Cloud Support Specialist, you will be responsible for providing technical support to our clients, ensuring the smooth operation of their cloud-based systems, and continuously improving their experience with our services. This is a unique opportunity to work in a dynamic and fast-paced environment, using cutting-edge technology to help businesses thrive.

Responsibilities:

- Provide technical support to clients via phone, email, and chat

- Monitor and troubleshoot cloud-based systems and applications

- Resolve technical issues and escalate as needed to ensure timely resolution

- Build and maintain strong relationships with clients, understanding their individual needs and providing exceptional customer service

- Proactively identify opportunities for improvement and work with the team to implement solutions

- Collaborate with cross-functional teams to ensure the smooth deployment and integration of new services

- Stay up-to-date with the latest cloud technologies and trends to provide expert recommendations to clients

- Develop and maintain technical documentation and knowledge base articles

Requirements:

- Bachelor's degree in Computer Science, Information Technology or related field

- Minimum of 3 years of experience in a technical support role

- Experience with cloud-based services such as AWS, Azure, or Google Cloud Platform

- Strong knowledge of networking and security principles

- Excellent problem-solving and analytical skills

- Exceptional communication and customer service skills

- Ability to work independently, multitask, and prioritize in a fast-paced environment

- Relevant certifications (e.g., AWS Certified Cloud Practitioner, Microsoft Certified: Azure Administrator Associate) are a plus.