CLOUD ENGINEER (AZURE)

DESCRIPTION

This position requires both high technical capabilities and strong customer engagement skills. Cloud Engineers are responsible for the implementation as well as deep troubleshooting of Cloud49 products within customer environments. Cloud49's primary hybrid and public cloud services include architecting and deploying Azure cloud IaaS environments. Engineers will engage with customers contributing at every stage of the customer lifecycle. Candidate must be willing to invest time and energy to train, grow skills, and gain certifications.

REQUIRED QUALIFICATIONS

• Azure hands on experience (4-5 yrs)
• Windows Administration
• Linux Administration
• Active Directory
• Terraform, Ansible, and Kubernetes
• Scripting languages: Python or PowerShell
• Monitoring tools
• US Citizenship and the ability to pass a background check required

NICE TO HAVE

• Cloud certifications
• Hands on experience with additional cloud platforms
• Postgres or Relational DB Management (RDBMS)
• Cloud Storage experience
• Samba Windows services

DUTIES

• Manage customers through migrations and ongoing services

• Scripting and automation

• Manage tickets through ServiceNow workflow, esp to ensure SLAs are met

• Monitor and manage cloud infrastructure

• Create and update systems and customer documentation as needed

• Respond to alerts and outages; participate in periodic 24x7 on-call schedule while providing top notch, responsive customer service to clients

• Periodically handle Severity 1 technical issues, managing resolution, root cause analysis and customer expectations/satisfaction

• Test new upgrades, patches in the lab before production

• Work with customers to manage timing of tests and updates

• Author knowledge base articles to help other staff benefit from best practices

• Stay on cutting edge of public cloud learning curve including pursuing cloud certifications

POSITION TYPE:Full-time

LOCATION:Austin, TX In office and/or Remote

NOTE: Candidate must be a US Citizen and pass a full background check. Candidates must be available to interview in person within 7 days of applying and able to work in the office within 2 weeks of accepting an offer.

TRAVEL: 0% - Minimal

Cloud49 has its roots in Alaska, the 49th state of the union. Although we've grown and traded the scenic Alaskan frontier for Austin's digital frontier, we still carry on the traditions of rugged determination and can-do spirit against all odds. We offer a work environment unlike any other grounded in authenticity, mutual support, and a spirit of service. We still think like a startup and enjoy a casual atmosphere but take our work seriously and focus on delivering amazing customer experiences. Every engineer at Cloud49 is continually developed with robust training and certification programs designed to keep their skills relevant and growing.

We offer competitive benefits including a flexible work schedule, 100% paid medical, and generous PTO.