Job Description

NOTE: YOU MUST BE ABLE TO WORK A 8:30AM – 5:30PM WEEKDAY SCHEDULE IN THE WEST COAST TIME ZONE

“Great life experience working at Cloverleaf Care. I am grateful to be working for Cloverleaf Care. The support I have received...has been exceptional...I love how the company cares about me and their clients. They always go above and beyond to make lives better. I love my job, the team at Cloverleaf Care, and my clients!”

HOW TO APPLY

Please visit our job portal by copying this address into your browser HTTPS://CLOVERLEAF-CARE.BREEZY.HR/P/8072DB4C6B11.

Or respond with a complete resume and cover letter using the "Apply Now" button on this page.

Do not email to any company email addresses because these responses will be lost. Do not call the company - all inquiries for this position are being managed online.

OUR PROCESS

After you apply, you will receive an email with a link to a page where you can tell us more about yourself. This is a REQUIRED STEP for you to complete in order to be considered for this position.

After reviewing your response we will then email you regarding next steps. For all correspondence regarding your application continue to ONLY USE THE EMAIL THAT YOU USED INITIALLY TO APPLY TO THIS POSITION.

All emails from us will come from an email address that will contain "CLOVERLEAF-CARE.BREEZY-MAIL.COM" in the email address. These emails can sometimes end up in your EMAIL SPAM FOLDER. Please make a note of this email address so that you are able to identify emails related to this position. Rest assured that all our emails come from a secure server that hosts our career portal. If you find an email in your spam folder then select the email and then mark it as not spam. Future emails should then come to your Inbox.

Do NOT email to any company email addresses because these responses will be lost. Do not call the company - all inquiries for this position are being managed online. You will receive an email from us at each step in the process!

REMOTE WORK

Please note that this is a 100% REMOTE position for a Healthcare company. You will need to have a reliable high-speed internet connection, and a dedicated room that will serve as your home-office from where you can work undisturbed throughout the day. Staying connected is a core part of our culture, and we thrive in a “virtual real” environment during the workday.

SUMMARY

Hiring now for full-time exempt position. This is a **** remote position ****.

Are you a compassionate, warm, and caring person with a special place in your heart for seniors? Are you looking for a promising career in coordinating client care services where your daily work makes a meaningful difference in someone’s life? Are you looking for the benefits of working remotely from a location of your choice? Then read on…!

We are a rapidly expanding In-Home Care agency looking to hire for a key member on our operations team, who will support our growing needs with scheduling shifts, hiring caregivers, customer service and human resources functions.

We would love to speak with you if you are a motivated, positive, self-starter recruiter, customer service representative, scheduler or office coordinator with a professional demeanor who can work independently, be highly goal oriented and have outstanding time-management, and communication abilities.

If you match this profile and are looking to make a career in providing compassion and care to the senior population while working full-time in a fun and rewarding environment, then we would love to talk to you!

We encourage experienced CNAs, MAs, professional Caregivers or Allied Health professionals looking for an office role in the home health care industry to also apply - you can be located anywhere in the US for this permanent Remote (Work from Home) position!

POSITION

This individual will be responsible for meeting recruiting, scheduling and customer service requirements and reaching all goals. Continuous recruitment of caregivers, staffing client shifts and providing compassionate support to our clients and their families are some keys to success in this role. Staffing shifts requires problem solving skills, close attention to detail, working with a sense of urgency and commitment towards clients. Recruiting caregivers primarily requires calling job-seekers, posting new job ads, managing applicants in the database and sourcing candidates for open caregiver positions.

This is a full-time position which requires flexibility in schedule, some weekend and holiday work may be required.

The Client Services Coordinator will mostly work independently of co-workers or supervisors and therefore must be a self-starter, have strong work ethics and always work consistent with the policies of the company.

JOB DUTIES

The Client Services Coordinator will perform the following job functions:

• Perform recruiting, hiring, orientations for caregivers.
• Schedule, coordinate and supervise day to day activities of the in-home caregivers.
• Staff client shifts by matching the best caregiver with each client.
• Perform human resources functions including managing employee files and keeping them updated.
• Source, interview, screen and test all caregiver job applicants.
• Answer telephone and provide excellent customer service utilizing good telephone technique.
• Handle customer service issues and ensure customer satisfaction at all times.
• Coordinate job fairs, locate good sources for caregiver job applicants and develop applicant pipeline.
• Perform payroll and human resources responsibilities.
• Perform on-call coordinator duties as needed.
• Prepare daily and weekly recruitment and staffing reports.
• Other office coordination duties.

The Client Services Coordinator’s duties are not limited to those listed as the position has a wide scope of duties at times dependent on the client and always under the auspices of the company.

REQUIREMENTS

• 3+ year’s experience in a professional office work environment.
• 2+ years’ experience as recruiter, scheduler, customer service representative or office administrator with increasing levels of responsibility.
• Previous experience in a homecare setting with strong references, a definite plus.
• Hands-on computer experience (Microsoft Office, web applications, scheduling tools among others) with a proven ability to work with multiple computer programs, applications and software tools in everyday work is a MUST.
• Proven ability to work independently, your manager will be remote.
• Excellent problem solving skills.
• Detail oriented, highly organized, dependable and multi-tasker.
• Outstanding oral and written communication skills.
• Self-starter with superior time management skills.
• Goal oriented and able to consistently meet targets set by supervisor.
• Excellent customer service skills with phone. Must demonstrate crystal clear phone call voice quality using home office equipment during hiring process.
• Demonstrate creative and critical thinking towards everyday work challenges.
• Strong work ethics, respectful and a professional attitude towards work.
• US Citizen or proof of work authorization required.

BENEFITS

• Excellent pay!
• Paid time off
• Sick time
• 401(K)
• Bonuses, feel rewarded for your contributions to the Company's growth!
• Work from a location of your choice completely.
• Health benefits.
• Gain valuable healthcare work experience.
• Opportunity to work with seniors -- a valuable skill with the fastest growing demographics today.
• Feel rewarded for your work each day by making a difference in the lives of thankful families.
• Receive recognition and rewards from management for excellent job performance.
• A positive, friendly and fun work environment based on mutual respect and responsibility.

Company Description

Who we are: Cloverleaf Care is an In-Home Care Agency where we believe in promoting independence and quality of life for seniors and adults with special needs by providing non-medical care in their home settings. We realize that our aides are the true ambassadors of the company and we believe that happy caregivers are the best caregivers! We listen to each of our employee's needs and develop strong interpersonal bonds with every one of them. We promote a culture of mutual respect, professionalism and hold ourselves accountable to the same standards that we expect from all our employees.