Position Title: General Manager
Reports to: Regional Manager
Direct Reports: Yes (Childcare Associates & Managers, Lifeguards, Club Attendants, Front Desk Associates, MODs, AGMs, Tennis and Pro Shop Personnel)
FLSA Status: Full-time, Exempt
PTO Eligible: Yes
Benefits Eligible: Yes
Payment Type: Salaried, Semi-monthly
Pay Grade: n/a
OVERVIEW:
The General Manager will lead and support a team dedicated to delivering an excellent experience and revenue growth simultaneously with an opportunity to contribute to every level of the gym's overall success. This involves overseeing the entire operation of the club with the focus on providing a superior customer experience, establishing relationships within the community, developing a full staff all while staying within the operational budget set for the club. The General Manager is responsible for achieving targeted results in the areas of financial sustainability, customer satisfaction, revenue/sales performance, and financial returns. They will be accountable for the successful management, administration, and daily operations of the gym. We are looking for a leader who is results-oriented and committed to quality service. The function of the General Manager (GM) position is to manage and control the day to day operations of the club according to set policies and procedures and business practices.
ESSENTIAL DUTIES & RESPONSIBILITIES:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and or ability required.
Effectively recruit, lead, manage, communicate, train and develop an entire staff including Assistant Managers and MODs, regular Front Desk employees, Childcare Director and Associates, Lifeguards, Tennis Professionals, and Club Attendants, if applicable to their Club facility.
Sales duties to include making phone calls to prospective members that have been to the club or have shown interest in joining via online communications. Strong sales background helpful. Responsible for the overall sales numbers at the location.
Assist in maintaining a welcoming atmosphere for all members, prospective members and guests and ensuring staff follows superior customer service guidelines.
Provide support to the staff so they can achieve growth in while also providing them the opportunity to develop their skills.
Ensure that all issues within the club and on-line, involving both employees and members, are addressed in an appropriate, respectful and timely manner.
Promote a superior customer experience within the club
Actively promote Club4Fitness within local communities.
Performance Requirements of the GM include:
To grow the business in regards to sales profit, and to motivate staff to achieve this same goal.
Ensure accurate and timely daily deposits.
Ensure and monitor compliance with all policies, procedures and standards.
Monitor performance and effectiveness of staff to meet or exceed revenue goals. Operations
Monitor inventory in the club, ensuring there are adequate supplies. Monitor and oversee employee payroll and scheduling ensuring the club is adequately staffed at all times.
Responsible for keeping the facility clean and able to pass inspections.
Responsible for completing monthly and weekly paperwork
Ensure the accuracy of club documentation.
Maintain strict confidentiality of all information acquired at all times.
Manage all team members to ensure strong communication with the goal of developing effective working relationships and provide regular feedback to assist with motivation, performance management and continued support.
Responsible for being up to date with current company policies and procedures and adhere to them.
To undertake any additionally duties or assignments within the overall scope of this position
Other duties as assigned by Regional Manager or Managing Partner
Of special note: All department directors, front desk, personal trainers, group exercise instructors and childcare workers assigned to the respective club report directly to the General Manager.
ORGANIZATIONAL RELATIONSHIPS:
The position reports directly to the executive in charge of club operations or an assigned Regional Manager.
REQUIRED QUALIFICATIONS:
Hard working, goal oriented, enthusiastic, and energetic.
Solid work ethic with strong decision-making skills
Self-starter who takes initiative with minimal direction and supervision
Basic computer, math, and communication skills required
Superior customer service skills, preferably in the fitness industry
Solid supervisory, diplomacy and listening skills
Both detail and results-oriented with high degree of professionalism and organizational skills
Strong communication, problem-solving, time management and analytical skills
Strong time management skills, ability to effectively manage multiple priorities in a rapidly changing environment
Demonstrated ability to work both autonomously and collaboratively within teams
Possess a working knowledge of all purchasing/sales web-based programming and fitness software utilized by C4F as it relates to sales of services to members
Must be computer proficient and well versed in Microsoft Office Suite.
Strong track record of successfully executing on directives and meeting key strategic initiatives as designed and/or approved by assigned Regional Manager as well as Managing Partner
Ability to travel to other clubs as needed
Five years Supervisor or Manager experience. Preferably in a fitness, hospitality or retail environment in a high-volume atmosphere.
High School Diploma or equivalent (GED) is required; 2- or 4-yr degree or four years of supervisory experience is preferred
Must be CPR/AED certified
Reasonable accommodations may be possible to enable individuals with disabilities to perform the essential functions.
WORK ENVIRONMENT:
Work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Mental Demands: Reading; ability to communicate effectively (verbal and written); maintain emotional control under pressure
Physical Demands/Environmental Factors: Work with frequent interruptions; climbing, stretching, frequent light lifting of books, boxes; occasional lifting of up to 50 pounds; frequent use of computer and repetitive hand motions
Regulated air temperature and humidity in gym facilities and office environment, however, temperatures and humidity may be elevated while group and personal exercise activities are being performed
Regular standing, walking, crouching, kneeling, stretching, lifting, and other physical activity are required while performing the duties of the role
Sitting, close reading, and typing are required while performing the duties of the role
Noise level is generally low but may be louder and more intense in gym facilities
Travel will be required as described above
Hours are generally traditional business hours but may, at times, extend to long or late hours to accommodate the different time zones of club facilities as well as to address projects and other matters involving social media.
ACKNOWLEDGEMENT:
Any work related experience or additional education/training resulting in acceptable proficiency levels in the above required knowledge, skills, and abilities may be an acceptable substitute for the above specified education and experience requirements at the sole discretion of Club4Fitness Human Resources or the Managing Partner.
Approved By: Mary P Donovan Pope, HR Director Date: 06-10-2020
The above statements are intended to describe the general purpose and responsibilities assigned to this job and are not intended to represent an exhaustive list of all responsibilities, duties, and skills that may be required. Club4Fitness leadership and/or my direct supervisor have the right to add or change duties at any time. This job description supersedes all prior job descriptions for this position as well as rescinding all past and present job descriptions that do not reflect the current requirements of this position. My signature below indicates I understand and acknowledge my job description.