Job Description

We are seeking a Technical Support Specialist to join our team! You will resolve computer-related issues for your clients. This position will encompass duties from both the Front Office (Merchant Accounts) the Back Office (Tech Support). This person needs a background with technical skills and a strong emphasis on multitasking. We Will Train all specific duties Including but not limited to: Initial response on phones, Communicating professionally with merchants, Processing Inventory (Database, Folders, General Inventory, ZOHO), Completing file downloads to Credit Card Terminals, Calling in file downloads to the network necessary, Keeping tech dept. organized, Researching merchants open batches and providing simple, level 1 technical answers to merchants (simple terminal functions, researching transactions, etc.) Will also be responsible to take after-hour phone support; post - probationary period.

RESPONSIBILITIES:

• Provide technical assistance with computer hardware and software
• One will be required to learn skill and facilitate solutions in the following areas: Technical Support Duties:
• Excellent Organizational Skills
• Manageable skills with Microsoft Office
• Excellent Phone and Communication Skills
• Can Multitask in a Fluid Environment
• Resolve issues for clients via phone, in person, or electronically
• Recommend hardware and software improvements
• Track customer issues and resolutions

QUALIFICATIONS:

• Previous experience in IT, customer service, or other related fields
• Call Center and/or Administrative Assistant Skills experience
• Easily Coachable and Quick Study
• Reliable vehicle and willingness to travel locally on a daily basis.
• Ability to build rapport with clients
• Strong troubleshooting and critical thinking skills
• Positive and professional demeanor

Company Description

Local operation that is part of a national cooperative. We support several thousand businesses, both local and nationally. No area restrictions