Job Description

RESPONSIBILITIES

Working closely with our San Francisco-based Sales and Support/Implementation teams, your core responsibilities are to:

ON THE CUSTOMER SUCCESS SIDE:

• Maintain a deep understanding of our software products at all times

• Build trusting and lasting relationships with customer stakeholders

• Serve as the single point of contact for our customers post-implementation, including expansion and issue escalation

• Run quarterly reviews of all clients and provide improvement recommendations

• Support implementation efforts when required

• Configure our software to ensure it meets the customer’s workflow needs

• Ensure adoption throughout customer lifecycle, building high customer satisfaction

• Track accounts post-sale to identify churn risk and take proactive steps to improve churn

• Serve as the voice of the customer and collaborate with Product and QA to provide internal feedback on how CoInspect can better serve our customer base

• Host webinars, trainings, and ongoing success tutorials

• Serve as a product expert and keep our customers informed of feature changes and updates, as well as potential errors or outages

ON THE SALES SIDE:

• Own growth strategies for existing customers including expansion and renewal opportunities:

  • Identify expansion opportunities by building relationships with current customer base

  • Uncover success stories and build case studies

  • Create business cases, including ROI and recommendations

  • Navigate organizations to identify key decision-makers related to each opportunity

  • Work closely with Sales to close expansion deals

  • Track renewals and execute on sales process to close

• Run prospect pilots with support from Sales

• Consistently exceed monthly goals with respect to pipeline metrics

• Occasionally aid in completing of demos for new business or BD opportunities as needed

Company Description

CoInspect is a technology startup whose mission is to protect our food and our planet. We build technology to ensure sustainability from farm to fork. Our IoT-based 24/7 temperature monitoring sensors and mobile checklist app eliminate food waste and reduce refrigeration emissions, protecting millions worldwide. We’re deployed across 5,000+ restaurants, retailers and manufacturers with leading brands including Starbucks, McDonalds, TGI Fridays, Chick-fil-A, and 7-Eleven. Founded by experienced entrepreneurs from Harvard and Columbia, we’re a mission-driven team passionate about making the world better and safer. We are based in San Francisco and supported by renowned venture capitalists including D.E. Shaw and Social Capital, as well as the founders of Amazon (Jeff Bezos) and OpenTable (Chuck Templeton). For more info, visit our website at www.coinspectapp.com.