Job Description

ABOUT COSCHEDULE:

Our customers know us as the #1 marketing calendar that helps them save a ton of time and get more traffic. Our team knows us as the best place in North Dakota to do what you love, and love what you do. Every. Day.

You should know us as a startup (with all the perks), and the fastest growing technology company in North Dakota. Every day we build, market, and support an amazing product that customers from 100+ countries love. Are you ready to join us?

We are looking for candidates who are ready to learn what it's like to work at an ultra fast-paced internet startup. As a part-time intern at CoSchedule, you will be helping us create software that results in happy, passionate, and beyond-loyal customers. The position will run 12 months in length with 15 to 20-hour work weeks and end upon graduation.

REQUIREMENTS

As a Communications Intern, you are a smart, empathetic, and helpful person who helps us create customer experiences that result in happy, passionate, and beyond-loyal customers.

A successful Communications Intern will be great at listening to our customers' needs (prospects, customers in a trial, customers who have purchased CoSchedule) and guiding them to the fullest use of our product by answering questions they have via live chat, email & social channels. You should expect this role to be relatively fast paced written communication through email and live chat - answering billing & account questions, supporting & training new customers, as well as selling CoSchedule to prospects & leads. You will be multi-tasking & reprioritizing tasks on the fly through multiple, concurrent customer conversations every day. Your work will help our customers to realize the value we promise.

JOB SUMMARY:

• Act as a primary point of contact for prospect & customer questions via Live Chat, Email Support, Social Media, and other on-demand channels.
• Deliver +1 experiences via written communication to each of 600+ people every month.
• Problem solve and think creatively to deliver viable solutions for customers questions.
• Collaborate with your team members to effectively handoff conversations to the right team (Technical Support, Sales, Marketing, Success, Product, etc.)
• Actively provide feedback & trends to improve the Support Documentation & Marketing Resources we provide to better serve our customers.
• Represent the CoSchedule brand and act as an ambassador for our product.
• Kick ass.

JOB REQUIREMENTS:

• Excellent written communication & customer service skills
• You think big, and enjoy moving fast
• You obsess about our product and the challenges that our audience faces each day
• You care deeply about the quality of the work you produce
• Proven ability to articulate complex concepts in a straightforward, compelling way
• Strong attention to detail and keen focus on message and materials quality
• All other duties as assigned

THE THATD BE GREAT:

• Pursuing a degree in English, journalism, advertising, public relations, marketing communications or a related field.
• You already use, love, and breathe CoSchedule.
• Prior experience in a software or technology-based company.
• Previous internship experience in a related role.
• You have lots of technical experience with online and web-based software.
• Youre involved in extra circulars & enjoy doing good in your community.
• You relish reading blogs and listening to TED talks in your down time

BENEFITS

THE PERKS:

You will get to work in a fast-paced startup atmosphere with a team of individuals that will encourage you to fail fast and help you improve every day. What you contribute at CoSchedule will ultimately reach tens of thousands of users around the world. Yes, this is real life.