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Operations/Dispatcher/Key account customer service

Coachman Luxury Transport

Operations/Dispatcher/Key account customer service

Farmingdale, NY
Full Time
Paid
  • Responsibilities

    Benefits:

    401(k) matching

    Competitive salary

    Employee discounts

    Paid time off

    Training & development

    Coachman Luxury Transport is a recognized leader for chartered coach bus transportation in New York. We have a new and growing, large fleet of beautiful buses based in Farmingdale, NY. We travel as far north as Canada, as far south as Florida and as far west as Wisconsin. This is a key position, take a front row seat and integral role in driving the success of our team.

    Our dispatching operations specialist responsibilities:

    • Work together with our lead dispatcher

    • Utilize our charter bus software system for all aspects of the role

    • Understand the trip process- coordinate and manage schedules/ drivers/ buses

    • Communicate with customers through phone and email

    • Maintain up to date driver records for Department of Transportation compliance

    • Develop great relationships with the drivers and assist new drivers on procedures

    • Understand and dispatch following hours of service regulations, maintain electronic logs and other lawful documentation.

    Necessary skills for job success:

    • Organized

    • Self-motivated

    • Attention to detail

    • Ability to communicate quickly and effectively

    • Ability to time manage independently

    • Ability to learn our software and type quickly

    • Ability to develop positive rapport with team members and customers

    • Ability to problem solve under deadlines

    • Ability to multitask and prioritize

    • Ability to collaborate

    • Ability to enter data into the computer fast and effectively

    Qualifications:

    • Previous experience allowing transferable skills, dispatching experience highly desired

    • Associate degree

    • Well spoken and written English

    • Demonstrates ability to learn operations software

    • Lives close enough to Farmingdale, where they won’t mind the commute time

    Compensation:

    • Competitive salary based on experience

    • Commission

    • 401k with a 4% company match

    • Medical Benefits

    Job Type: Full-time

    Pay: $1,225.00 - $1,275.00 per week

    Benefits:

    401(k) matching

    Employee discount

    Health insurance

    Paid time off

    Schedule:

    8 hour shift

    Education:

    Associate (Required)

    Experience:

    Dispatching: 1 year (Required)

    Ability to Relocate:

    Farmingdale, NY 11735: Relocate before starting work (Required)

    Work Location: In person