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Eligibility Screener/Community Outreach

Coast Community Health Center

Eligibility Screener/Community Outreach

Bandon, OR
Full Time
Paid
  • Responsibilities

    POSITION SUMMARY:

    Coordinate and work with Community Outreach team to monitor and improve flow of referrals

    coming in and out of Healthy Families (HF). Data entry to local database and Statewide HF state

    database. This position is responsible for referrals, screening and community outreach. This

    position is also responsible for doing presentations in the community about Healthy Families and

    distributing materials. Bilingual(English/Spanish) required.(Certification or ability to obtain

    certification within the first year)

    CORE JOB RESPONSIBILITIES:

    Coordinate with community partners to complete New Baby Questionnaire (NBQ) with parents

    Prenatally.

    Complete NBQ screens in area hospitals after a mother has given birth.

    Complete NBQ screens over the phone when a referral arrives with no completed screen

    Work with community partners such as WIC, OHP, Public Health, Teen Parent Programs, and others

    to inform about Healthy Families and to receive referrals.

    Coordinates flow of referrals in and out of Healthy Families coordinate with community agencies to deliver completed NBQ’s in a timely manner. Work closely with hospitals and other Healthy Families program screeners when necessary to screen as many new parents as possible.

    Input referrals and completed screens into HF Statewide Database and local Database with the ability to create and maintain reports spreadsheets, accurate filing systems and databases. Ability to track and monitor paperwork systems, complete projects and meet deadlines. Assist in training staff in Statewide database.

    Complete mailings (Healthy Families Brochures/posters/etc.) to community partners when

    necessary, translation services on media when needed.

    Attend monthly screeners/partners meeting to update partners on screening numbers, also meet with supervisor weekly for one on one review and development of intake skills, problem solving, strategize for better service delivery.

    Work closely with hospitals and other Healthy Families program screeners when necessary to

    screen as many new parents as possible.

    Other duties as assigned such as substitute Home Visiting services, organize and execute group meetings for families, and support staff as needed per Supervisor and Program Manager.

    SUPPORTING JOB RESPONSIBILITIES:

    Arrives at work on time, punctually attends and actively participates in all required activities, meetings, and trainings.

    Required to be a respectful, cooperative, and reliable team member and participant in program activities.

    Projects a professional work image, both in dress and manner.

    CONFIDENTIALITY:

    Required to respect the confidentiality of information about enrolled children and families, personnel issues, labor relations matters, including bargaining strategies, and other program operations as appropriate.

    COMPETENCIES (ORGANIZATIONAL VALUES):

    Accountability: Takes ownership for delivering on commitments; owns mistakes and uses them as opportunities for leaning and development; openly discusses his/her actions and their consequences both good and bad; has an ability to identify strengths and developmental opportunities and leverages insight to make adjustments to improve their effectiveness; courage to have the difficult conversation.

    Adapting to Change: Accepts and adapts to change in a professionally appropriate and thoughtful manner. Plays the role of devil’s advocate yet knows when and how to stand down graciously and accept a well-thought-out decision. Embraces change.

    Championing Customer Needs: Provides timely and professional service to both internal and external customers; is responsive to customer needs and requests; is always courteous to the customer and considers the needs of the customer when making decisions.

    Communicating Effectively: Shares information. Listens and involves others. Clearly conveys ideas in a manner that engages others and helps them understand and retain the message.

    Teamwork: Meets all team deadlines and responsibilities, listens to others and values opinions, helps team leaders, welcomes newcomers and promotes a team atmosphere.

    Decision Making/Judgment: Approaches problems and decisions methodically and objectively; involves others as needed; uses sound judgment in making decisions and understanding the impact to themselves, customers, their team, and the organization; conducts the appropriate analysis to identify the symptoms and root cause of issues; makes timely decisions.

    Delivering High Quality Work: Makes sure responsibilities central to the role meet all requirements and expectations. Finishes tasks promptly and critically reviews work to ensure quality and accuracy. Considers impact of work to others. Seeks additional work after finishing tasks.

    Demonstrating Initiative: Takes action on his/her own without being prompted; handles problems independently; able to resolve issues without relying on extensive help from others; does more than is expected or asked.

    Results Orientation: Focused on outcomes and accomplishments; follows through on commitments; can be counted on to successfully execute on goals; motivated by achievement and a need for closure; has attention to detail and is efficient and effective in achieving a high level of measurable outcomes; persists in achieving goals despite obstacles.

    Supports Coast Community Health Center Mission: Actively supports Coast Community Health Center’s mission and values; uses individual skills to add value to the mission of Coast Community Health Center; aligns actions around organizational goals; gives priority to organizational mission and value when making decisions.

    QUALIFICATIONS (SKILLS, KNOWLEDGE & ABILITIES):

    Bachelor’s degree preferred in related field

    Minimum of 1 year home visiting experience in working with or providing services to children and families

    An ability to build quick rapport with parents

    Acceptance of individual differences

    Experience and willingness to work with culturally diverse populations

    Knowledge of infant and child development

    Open to reflective practice (i.e. has capacity for introspection, communicates awareness of self

    in relation to others, recognizes val supervision, etc.)

    Infant mental health endorsement level I or II preferred

    Strong verbal and written communication skills, to include computer skills and electronic communications.

    Strong presentation and public speaking skills.

    Computer knowledge in Microsoft Word/Excel, database systems, keyboarding and general office skills

    Knowledgeable of resources in local community. Knowledgeable searching on the web/internet to find resources

    Requires sufficient communication skills and human relations, skills to resolve complaints/issues, diffuse anger, and gain cooperation. Excellent interpersonal skills in working with children, families, community partners and supervisors.

    Maintain current First Aid/CPR certification and attend Statewide trainings.

    Ability to work cooperatively as a member of a team.

    Demonstrates initiative and resourcefulness in work activities.

    Maintain compliance with Criminal History Registry.

    Valid Oregon Driver’s License and insured vehicle for use on the job or an acceptable alternative.

    Ability to exercise tact and discretion in all employee relation’s interactions.

    Bilingual (English/Spanish) required, Certification as a Translator preferred or the ability to acquire certification within the first year of employment.

    POSITION SUMMARY:

    Coordinate and work with Community Outreach team to monitor and improve flow of referrals

    coming in and out of Healthy Families (HF). Data entry to local database and Statewide HF state

    database. This position is responsible for referrals, screening and community outreach. This

    position is also responsible for doing presentations in the community about Healthy Families and

    distributing materials. Bilingual(English/Spanish) required.(Certification or ability to obtain

    certification within the first year)

    CORE JOB RESPONSIBILITIES:

    Coordinate with community partners to complete New Baby Questionnaire (NBQ) with parents

    Prenatally.

    Complete NBQ screens in area hospitals after a mother has given birth.

    Complete NBQ screens over the phone when a referral arrives with no completed screen

    Work with community partners such as WIC, OHP, Public Health, Teen Parent Programs, and others

    to inform about Healthy Families and to receive referrals.

    Coordinates flow of referrals in and out of Healthy Families coordinate with community agencies to deliver completed NBQ’s in a timely manner. Work closely with hospitals and other Healthy Families program screeners when necessary to screen as many new parents as possible.

    Input referrals and completed screens into HF Statewide Database and local Database with the ability to create and maintain reports spreadsheets, accurate filing systems and databases. Ability to track and monitor paperwork systems, complete projects and meet deadlines. Assist in training staff in Statewide database.

    Complete mailings (Healthy Families Brochures/posters/etc.) to community partners when

    necessary, translation services on media when needed.

    Attend monthly screeners/partners meeting to update partners on screening numbers, also meet with supervisor weekly for one on one review and development of intake skills, problem solving, strategize for better service delivery.

    Work closely with hospitals and other Healthy Families program screeners when necessary to

    screen as many new parents as possible.

    Other duties as assigned such as substitute Home Visiting services, organize and execute group meetings for families, and support staff as needed per Supervisor and Program Manager.

    SUPPORTING JOB RESPONSIBILITIES:

    Arrives at work on time, punctually attends and actively participates in all required activities, meetings, and trainings.

    Required to be a respectful, cooperative, and reliable team member and participant in program activities.

    Projects a professional work image, both in dress and manner.

    CONFIDENTIALITY:

    Required to respect the confidentiality of information about enrolled children and families, personnel issues, labor relations matters, including bargaining strategies, and other program operations as appropriate.

    COMPETENCIES (ORGANIZATIONAL VALUES):

    Accountability: Takes ownership for delivering on commitments; owns mistakes and uses them as opportunities for leaning and development; openly discusses his/her actions and their consequences both good and bad; has an ability to identify strengths and developmental opportunities and leverages insight to make adjustments to improve their effectiveness; courage to have the difficult conversation.

    Adapting to Change: Accepts and adapts to change in a professionally appropriate and thoughtful manner. Plays the role of devil’s advocate yet knows when and how to stand down graciously and accept a well-thought-out decision. Embraces change.

    Championing Customer Needs: Provides timely and professional service to both internal and external customers; is responsive to customer needs and requests; is always courteous to the customer and considers the needs of the customer when making decisions.

    Communicating Effectively: Shares information. Listens and involves others. Clearly conveys ideas in a manner that engages others and helps them understand and retain the message.

    Teamwork: Meets all team deadlines and responsibilities, listens to others and values opinions, helps team leaders, welcomes newcomers and promotes a team atmosphere.

    Decision Making/Judgment: Approaches problems and decisions methodically and objectively; involves others as needed; uses sound judgment in making decisions and understanding the impact to themselves, customers, their team, and the organization; conducts the appropriate analysis to identify the symptoms and root cause of issues; makes timely decisions.

    Delivering High Quality Work: Makes sure responsibilities central to the role meet all requirements and expectations. Finishes tasks promptly and critically reviews work to ensure quality and accuracy. Considers impact of work to others. Seeks additional work after finishing tasks.

    Demonstrating Initiative: Takes action on his/her own without being prompted; handles problems independently; able to resolve issues without relying on extensive help from others; does more than is expected or asked.

    Results Orientation: Focused on outcomes and accomplishments; follows through on commitments; can be counted on to successfully execute on goals; motivated by achievement and a need for closure; has attention to detail and is efficient and effective in achieving a high level of measurable outcomes; persists in achieving goals despite obstacles.

    Supports Coast Community Health Center Mission: Actively supports Coast Community Health Center’s mission and values; uses individual skills to add value to the mission of Coast Community Health Center; aligns actions around organizational goals; gives priority to organizational mission and value when making decisions.

    QUALIFICATIONS (SKILLS, KNOWLEDGE & ABILITIES):

    Bachelor’s degree preferred in related field

    Minimum of 1 year home visiting experience in working with or providing services to children and families

    An ability to build quick rapport with parents

    Acceptance of individual differences

    Experience and willingness to work with culturally diverse populations

    Knowledge of infant and child development

    Open to reflective practice (i.e. has capacity for introspection, communicates awareness of self

    in relation to others, recognizes val supervision, etc.)

    Infant mental health endorsement level I or II preferred

    Strong verbal and written communication skills, to include computer skills and electronic communications.

    Strong presentation and public speaking skills.

    Computer knowledge in Microsoft Word/Excel, database systems, keyboarding and general office skills

    Knowledgeable of resources in local community. Knowledgeable searching on the web/internet to find resources

    Requires sufficient communication skills and human relations, skills to resolve complaints/issues, diffuse anger, and gain cooperation. Excellent interpersonal skills in working with children, families, community partners and supervisors.

    Maintain current First Aid/CPR certification and attend Statewide trainings.

    Ability to work cooperatively as a member of a team.

    Demonstrates initiative and resourcefulness in work activities.

    Maintain compliance with Criminal History Registry.

    Valid Oregon Driver’s License and insured vehicle for use on the job or an acceptable alternative.

    Ability to exercise tact and discretion in all employee relation’s interactions.

    Bilingual (English/Spanish) required, Certification as a Translator preferred or the ability to acquire certification within the first year of employment.

    EDUCATION, CERTIFICATIONS & TRAININGS:

    In consultation with supervisor, develops own professional work goals and training plan. Participates in training as requested. Completes the following required training (provided by Healthy Families Oregon and may require travel):

    Completion of specified Healthy Families America trainings within first 3 months, 6 months and 12 months of hire

    Completion of specific trainings prior to any work with families

    Completion of a multi-day curriculum training; may require out of town travel

    Completion of 4 day Intensive Service Home Visitor CORE Training within 6 month of hire; may require out of town travel.

    Completion of 4 day Parent Survey training within 6 months of hire; may require out of town travel

    WORKING CONDITIONS:

    Potential exposure to communicable diseases, toxic substances, and other conditions common to an office environment within a medical practice setting.

    Involves frequent contact with staff on the phone and in-person

    Work may be stressful at times because of volume of work

    Working extended hours may be required as needed

    EDUCATION, CERTIFICATIONS & TRAININGS:

    In consultation with supervisor, develops own professional work goals and training plan. Participates in training as requested. Completes the following required training (provided by Healthy Families Oregon and may require travel):

    Completion of specified Healthy Families America trainings within first 3 months, 6 months and 12 months of hire

    Completion of specific trainings prior to any work with families

    Completion of a multi-day curriculum training; may require out of town travel

    Completion of 4 day Intensive Service Home Visitor CORE Training within 6 month of hire; may require out of town travel.

    Completion of 4 day Parent Survey training within 6 months of hire; may require out of town travel

    WORKING CONDITIONS:

    Potential exposure to communicable diseases, toxic substances, and other conditions common to an office environment within a medical practice setting.

    Involves frequent contact with staff on the phone and in-person

    Work may be stressful at times because of volume of work

    Working extended hours may be required as needed