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Wellness Coach

Coast Community Health Center

Wellness Coach

Bandon, OR
Full Time
Paid
  • Responsibilities

    POSITION SUMMARY:

    The Wellness Coach shall be a core member of the interdisciplinary Patient Centered Primary Care Team providing support to patients and empowering them to engage in their own health. The Wellness Coach will collaborate with the patient, care team, outreach staff, and community partners to ensure opportunities for health prevention and promotion are facilitated and tailored to individuals based on their unique needs.

    CORE JOB RESPONSIBILITIES:

    The Wellness Coach will:

    Work with patients to increase knowledge of health condition.

    Assists patient in identifying primary “agenda” for their visits with care team members.

    Ensures that the patient understands recommendations from team members using engagement and teaching methods, follow-up and supportive communication.

    Assists patient in understanding goals related to care team recommendations

    Supports focus on wellness promotion and provides education regarding preventative care measures in collaboration with the primary care team.

    Provides screening support to provide necessary data to appropriate care team members for referral and treatment (examples: SBIRT, PHQ).

    Instill confidence and support patient in engaging in self-management skills utilizing motivational interviewing and ability to assess patient readiness to change.

    Asks patient what they are willing and able to do and actively engages the patient in their care.

    Utilizes trauma informed care practice of engagement with patients: Ask a patient what’s happened to you rather than what’s wrong with you.

    Supports patient in participatory relationship with care team.

    Supports patient in identifying self-management goals and developing customized plan with care team including goals and plan of action.

    Assists patient in identifying small steps toward goals (behavior change action plan).

    Encourages patient to participate in shared decision making with care team to enhance adherence to treatment plan and medications schedules.

    Works with patients and team to identify barriers to wellness; manages accountability and progress with patient in follow up phone calls, and with individual or group coaching sessions.

    Supports patient and team to identify and advocate for referral to additional services (internal or external).

    Coordinates and communicates care needs effectively with patient, service delivery partners, primary care team members to ensure holistic plan of care.

    Determines and provides relevant community and/or health care resources that help support theory of change and effective and efficient utilization of health care.

    Promotes and refers to wellness services as appropriate.

    SUPPORTING JOB RESPONSIBILITIES:

    Interaction for Patient Referrals:

    Refers patients to appropriate level of care for mental health services (assessment, diagnosis, treatment and medication management).

    Assists in referrals to substance use disorder treatment staff.

    Provide basic assist and intervention to a person at risk for suicide, or domestic violence and identify safety plan and refer to appropriate services.

    Provide acute support to patients in crisis and refer to appropriate level of care.

    Completes required training designated on orientation checklist within 6 months of hire (i.e. motivational interviewing, trauma informed care, mental health first aide etc.).

    Ensures clear concise documentation within in scope of practice and in alignment with internal policies.

    Maintain Wellness Coach competencies.

    Other duties as assigned.

    Collaborative Involvement:

    This position will collaborate closely with, and participate in, certain trainings and ongoing resource sharing with the Outreach Team and serve as a liaison between the clinical team and Outreach Team to embed patient support information into the support for patient care with the clinical team.

    Refer patients appropriately to the Outreach & Enrollment Team for Medicaid and Medicare application assisting, and coordination of social service referrals which are beyond the direct scope of the Wellness Coach, or in situations where the Outreach Team is the most appropriate source of assistance to the patient.

    COMPETENCIES (ORGANIZATIONAL VALUES):

    Accountability: Takes ownership for delivering on commitments; owns mistakes and uses them as opportunities for leaning and development; openly discusses his/her actions and their consequences both good and bad; has an ability to identify strengths and developmental opportunities and leverages insight to make adjustments to improve their effectiveness; courage to have the difficult conversation.

    Adapting to Change: Accepts and adapts to change in a professionally appropriate and thoughtful manner. Plays the role of devil’s advocate yet knows when and how to stand down graciously and accept a well-thought-out decision. Embraces change.

    Championing Customer Needs: Provides timely and professional service to both internal and external customers; is responsive to customer needs and requests; is always courteous to the customer and considers the needs of the customer when making decisions.

    Communicating Effectively: Shares information. Listens and involves others. Clearly conveys ideas in a manner that engages others and helps them understand and retain the message.

    Teamwork: Meets all team deadlines and responsibilities, listens to others and values opinions, helps team leaders, welcomes newcomers and promotes a team atmosphere.

    Decision Making/Judgment: Approaches problems and decisions methodically and objectively; involves others as needed; uses sound judgment in making decisions and understanding the impact to themselves, customers, their team, and the organization; conducts the appropriate analysis to identify the symptoms and root cause of issues; makes timely decisions.

    Delivering High Quality Work: Makes sure responsibilities central to the role meet all requirements and expectations. Finishes tasks promptly and critically reviews work to ensure quality and accuracy. Considers impact of work to others. Seeks additional work after finishing tasks.

    Demonstrating Initiative: Takes action on his/her own without being prompted; handles problems independently; able to resolve issues without relying on extensive help from others; does more than is expected or asked.

    Results Orientation: Focused on outcomes and accomplishments; follows through on commitments; can be counted on to successfully execute on goals; motivated by achievement and a need for closure; has attention to detail and is efficient and effective in achieving a high level of measurable outcomes; persists in achieving goals despite obstacles.

    Supports Coast Community Health Center Mission: Actively supports Coast Community Health Center’s mission and values; uses individual skills to add value to the mission of Coast Community Health Center; aligns actions around organizational goals; gives priority to organizational mission and value when making decisions.

    QUALIFICATIONS (SKILLS, KNOWLEDGE & ABILITIES):

    Work Experience:

    Education, Training, Certification and Licensure:

    Minimum: High School Diploma

    Excellent interpersonal communication and problem-solving skills

    Strong computer literacy, internet accessible, online form entry, fluid in working with electronic medical records and patient management systems.

    Skills to intervene and promote reconciliation, compromise and positive outcomes in difficult interactions

    Skilled at using electronic health records as applicable to area of work (eClinicalWorks, State OHP application assistance, other local and regional sites used to assist patients)

    Strong desire to learn, grown and continue with professional education relative to job duties.

    Preferred:

    Bachelor’s degree in health education, nursing, health promotion, social work, nutrition, psychology, athletic training or education.

    Certification in health coaching, alcohol and drug counseling, and/or other health care related certification.

    Basic knowledge of adult learning models.

    Must have the ability to understand confidential document security from a legal perspective and effectively deal with a variety of abstract and concrete variables.

    Skills, Knowledge & Abilities:

    Three to five years of experience in a primary care or medical setting, or social services field working directly with patients in providing referral, outreach, resource information.

    Knowledge of clinical terminology.

    PHYSICAL, SENSORY, ENVIRONMENTAL QUALIFICATIONS:

    EQUAL EMPLOYMENT OPPORTUNITY STATEMENT:

    Coast Community Health Center provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Coast Community Health Center complies with applicable state and laws governing non-discrimination in employment in every location in which the organization has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

    The undersigned have read this job description and agree that it defines the position as it currently exists and understands that the above is intended to describe the general content of and requirements for this job. It is not to be considered an exhaustive statement of duties, responsibilities, or requirements, and does not limit the assignment of additional duties at the discretion of the supervisor or Organization.