Transportation services driver position is responsible for the transportation of CCHC patients to and from their scheduled appointments in either our Bandon or Port Orford locations. The driver’s route cover from transportation needs from Coos Bay/North Bend OR to the Brookings, OR to Gold Beach, OR area via HWY 101. The transportation services driver will transport non – medically frail patients via the Health Centers transport van.
The Transportation services position participates with the Health Care Team in delivering quality and customer focused services to patients in a manner that reflects Coast Community Health Center’s mission, vision, and values.
CORE JOB RESPONSIBILITIES:
Map out driving routes ahead of time to determine the most expedient trip
Pick up clients from their location and at the time they’ve requested
Assist clients with loading and unloading, may include wheelchairs, walkers, etc.
Listen to traffic and weather reports to stay up-to-date on road conditions
Adjust the route to avoid heavy traffic or road constructions, as needed
Answer clients’ questions about the area and other questions
Ensure the car seats are clean and comfortable for all riders
Schedule regular car service appointments and report any issues
Maintain interior and exterior cleanliness of the transportation van
Ability to determine efficient routing between multiple points
SUPPORTING JOB RESPONSIBILITIES:
Coordinates, implements, and leads the patient transportation strategy daily ensuring the safe operations of the patient transportation system.
Picks up and delivers required items, maintains logs of all calls, and conducts vehicle safety inspection and maintenance.
Maintains and adheres to department and position quality and productivity standards. Ensures safe handling of materials and general public when operating transportation.
Performs other job-related duties as assigned
COMPETENCIES (ORGANIZATIONAL VALUES):
Accountability: Takes ownership for delivering on commitments; owns mistakes and uses them as opportunities for leaning and development; openly discusses his/her actions and their consequences both good and bad; has an ability to identify strengths and developmental opportunities and leverages insight to make adjustments to improve their effectiveness; courage to have the difficult conversation.
Adapting to Change: Accepts and adapts to change in a professionally appropriate and thoughtful manner. Plays the role of devil’s advocate yet knows when and how to stand down graciously and accept a well-thought-out decision. Embraces change.
Championing Customer Needs: Provides timely and professional service to both internal and external customers; is responsive to customer needs and requests; is always courteous to the customer and considers the needs of the customer when making decisions.
Communicating Effectively: Shares information. Listens and involves others. Clearly conveys ideas in a manner that engages others and helps them understand and retain the message.
Teamwork: Meets all team deadlines and responsibilities, listens to others and values opinions, helps team leaders, welcomes newcomers and promotes a team atmosphere.
Decision Making/Judgment: Approaches problems and decisions methodically and objectively; involves others as needed; uses sound judgment in making decisions and understanding the impact to themselves, customers, their team, and the organization; conducts the appropriate analysis to identify the symptoms and root cause of issues; makes timely decisions.
Delivering High Quality Work: Makes sure responsibilities central to the role meet all requirements and expectations. Finishes tasks promptly and critically reviews work to ensure quality and accuracy. Considers impact of work to others. Seeks additional work after finishing tasks.
Demonstrating Initiative: Takes action on his/her own without being prompted; handles problems independently; able to resolve issues without relying on extensive help from others; does more than is expected or asked.
Results Orientation: Focused on outcomes and accomplishments; follows through on commitments; can be counted on to successfully execute on goals; motivated by achievement and a need for closure; has attention to detail and is efficient and effective in achieving a high level of measurable outcomes; persists in achieving goals despite obstacles.
Supports Coast Community Health Center Mission: Actively supports Coast Community Health Center’s mission and values; uses individual skills to add value to the mission of Coast Community Health Center; aligns actions around organizational goals; gives priority to organizational mission and value when making decisions.
QUALIFICATIONS (SKILLS, KNOWLEDGE & ABILITIES):
High School diploma or equivalent preferred
Valid Oregon Driver’s License.
Provide proof of current automobile insurance
Driving record must meet CCHC safety policies and guidelines.
CPR certification required
Requires passing drug test
Must have the ability to have a positive attitude, professional manner and appearance in all situations
Ability to analyze and solve problems; efficiently handle multiple duties under pressure with minimal supervision;
EQUAL EMPLOYMENT OPPORTUNITY STATEMENT:
Coast Community Health Center provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Coast Community Health Center complies with applicable state and local laws governing non-discrimination in employment in every location in which the organization has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
The undersigned have read this job description and agree that it defines the position as it currently exists and understands that the above is intended to describe the general content of and requirements for this job. It is not to be considered an exhaustive statement of duties, responsibilities, or requirements, and does not limit the assignment of additional duties at the discretion of the supervisor or Organization.