The Chief Operating Officer (COO) provides leadership and administration for the operations of Coast Community Health Center (CCHC) and assures that the mission, vision, values and the strategic goals of CCHC are integrated into all aspects of each CCHC team and in the programs and services provided. Reporting to our Chief Executive Officer, the COO is responsible for efficient and effective operations, compliance and mandated reporting. The position serves as the Chief Compliance Officer and is responsible for administration and management of our facilities, including general day-to-day operations, quality and compliance, emergency management, clinical administrative support (RN, medical assistants, and patient services).

Major Duties and Responsibilities:

Working closely with the senior management team is responsible for maintaining effective and efficient operations, systems and processes with a goal of achieving the highest level of team-based customer care for patients and clients, which include team members, patients, volunteers, visitors, vendors, community members, and partners. This leader is responsible for the efforts of the Quality Improvement/Quality Assurance Committee working closely with Department Managers to identify performance indicators and associated areas of operations which can be refined to improve programs and services. This leader collaborates closely with the CEO, CMO, CFO to drive the direction for organizational, professional, and staff development and learning, to ensure CCHC’s strategic goals and workplan are closely aligned with the CCHC’s Strategic Plan.

Operations:

Ensures staff are trained in the Organization’s policies and procedures, safety, emergency management, HIPAA, and electronic health record system initially and ongoing;

Collaborates closely with CEO on insurance contract negotiations and renewals, center accreditation, licensing, permitting, professional liability insurance negotiations, federal and state certifications, to ensure the highest standards, current and maintained without interruptions to support services;

Manages and evaluates vendor relationships and contractual services provided to patients off-site to ensure the requirements for accessibility, quality, comprehensiveness and risk mitigation is met;

Manages vendors to ensure the highest standard of compliance, quality services are received by facilities to ensure safe practices within CCHC facilities;

Collaborates closely with CEO and CMO to support an elevated level of clinical services for patients, specifically:

Ensures operating policies and procedures meet PCMH standards, HRSA and State requirements, Medicare, Medicaid, and private insurance requirements;

Ensures continuous availability of a successful provider support system that optimizes patient care and productivity by ensuring the EHR system functions at the highest level.

Ensures a safe and clean environment of care within all facilities;

Ensures a service delivery model that meets the needs of the center’s target population;

Oversees procurement and contract management associated with facilities and major equipment needs;

Implements and monitors quality measurements, ensuring optimal patient access to services and other health and social services provided;

Collaborates closely with Management Team and HR & Credentialing Manager to ensure new employee onboarding is facilitated in the highest level to ensure employee success at CCHC; orientation process, safety & emergency, systems, HER and IT training, and mentoring processes are supporting new employee success.

Electronic Health Record System/Technology:

Effectively manages health center information technology functions, including IT vendor contracts for services, hardware and software procurements and associated contracts, IT reporting, HIPAA compliance, and associated contracts, and EHR system is optimized to serve the needs of staff;

Supervises annual UDS, Meaningful Use, Medicaid Quality Measures and Internal Reporting;

Ensures continuous capture of accurate demographic, insurance and clinical data in EHR for annual reporting and compliance submissions.

Compliance, Quality & Reporting:

Responsible for the preparation and execution of the annual Corporate Compliance Plan;

Formulate, review, revise and monitor Corporate Compliance Plan, and associated policies and procedures as dictated by changes in statutes, rules, regulations and requirements of Federal, state and health plans;

Prepare annual work plan to address compliance and risk priorities, and report as necessary to CEO and Board;

Ensure integration of Compliance Plan with QI/QA Committee and sub-committee priorities;

Develops and implements educational and training programs related to Compliance Program;

Conduct on-going internal audits to ensure compliance with Federal, state, and payer health care programs;

Develops and implements programs that encourage managers and employees to report possible noncompliance without fear of retaliation;

Coordinate seamless implementation of policies and procedures amongst Directors and Managers;

Maintain current knowledge of all state and federal regulations affecting CCHC’s operations.

Safety and Emergency Management:

Collaborates closely with the Facilities & Safety Manager to ensure

Ensures strong participation in QI/QA program within all teams and locations and collaborates closely with CMO on related QI/QA functions.

Clinical friendly policies and procedures;

Training set in place by the Facilities & Safety Manager concerning compliance is implemented across the organization-wide level to ensure compliance that meet standards and regulations;

Ensures property, equipment, and technology systems serve the needs of organization, while providing a safe working environment for staff and patients;

Risk Management:

Collaborates with Executive Management to ensure financially viable and cost-competitive health center;

Collaborates with CEO and CFO for the formation of developing the annual budget, and budget amendments to meet health center goals and objectives and funding requirements throughout the fiscal year;

Regularly participates in the review of financial statements, operational budget and productivity reports;

Supports solutions for issues identified to ensure operational and financial viability;

Ensures adherence of procurement policy and associated processes related to vendors and contractors;

Provide quarterly updates to the CEO regarding progress toward the Compliance plan and results of related audits and monitoring functions;

Develops and coordinates educational program for all employees to ensure all have knowledge of and comply with pertinent federal and state standards as well as all internal policies and procedures;

Complete special projects as assigned.

Education/Experience:

BSN, BS in Healthcare Management, Healthcare Administration, or MBA with emphasis in Healthcare; 3+ years of experience in a healthcare management or related field;Demonstrated experience in program planning and implementation; Demonstrated knowledge of Ambulatory, Primary or Acute Care Facility Management;Demonstrated knowledge of financial statements, budgets, accounting processes;

Understanding of public and private healthcare programs, Patient Centered Medical Home standards, Federal and State healthcare programs; Experience with facilitating change management and communicating change to staff.

SKILLS/ABILITIES/COMPETENCIES:

Must possess the required skills and be able to explain and demonstrate, with or without accommodations, that the essential functions of the job can be performed.

Required:

Skill in conceptualizing, developing and writing reports; use of automated equipment and applicable software;

Knowledge of accounting and budgeting procedures and techniques;

Demonstrated ability to supervise, evaluate and train employees in performing various tasks;

Ability to establish and maintain effective working relationships with employees, Officers, members of the public;

Strong problem solving, decision-making and analytical skills;

Excellent interpersonal and communications skill;

Effective oral and written communication and presentation skills;

Ability to work with diverse groups of people;

Knowledge of applicable federal, state regulations governing various aspects of the Organization’s responsibilities;

Ability to manage change within an organization.

Desired Skills:Leadership in problem solving and drive for efficiency and simplicity in processes;

Logistical skills, ability to develop and implement tactical plans to efficiently;

Desire to lead projects; support teams through project conception, planning, budgeting, change management;Skill in managing, mentoring and leading teams; a hands-on visible approach to project/staff interaction;

Effective consensus-builder with strong leadership and communication skills;

Understanding of cost-effective management practices; Analytical ability to resolve complex short/long- term problems;

Ability to promote and maintain good interpersonal relationships;

Proficiency in team building, conflict resolution and group interaction; manage diverse groups of individuals; Confident, organized, self-motivated problem solver with excellent oral and presentation skills;

Exceptional team-based relations and community relations skills;Exceptional financial and operations management expertise;

Demonstrated ability and enjoyment in working under pressure to meet deadlines;