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RN-Lead, Registered Nurse Leave

Coast Community Health Center

RN-Lead, Registered Nurse Leave

Port Orford, OR
Full Time
Paid
  • Responsibilities

    The position of RN – Lead is the POC for the clinic who are directly responsible for the immediate supervision of the day-to-day clinical site operations including patient and customer service, clinical site compliance, safety standards, HIPAA compliance, applies Organizational-wide emergency plan and evacuation procedures/OSHA, workers’ compensation and hazmat regulations and procedures. Serves as the lead for scheduling, patient intake sections of the electronic health record software system.

    Collaborates closely with the Clinical Site Mgr., SDOH Mgr. regarding site services, operational efficiencies, compliance, and Quality Assurance/Quality Improvement (QA/QI) data collection activities.

    Serve as the lead point of contact for customer service and patient related issues associated within the day to day operations of the health center Port Orford site.

    PRINCIPAL FUNCTIONS, DUTIES AND RESPONSIBILITIES:

    Hiring and Training

    Collaborates and works closely with the Clinic Site Manager for overall supervision.

    Demonstrates management experience while participating in the Interview process.

    Participate in the orientation of newly hired clinicians.

    Attend staff meetings, in-service meetings, and participate in agency committees and task force activities as required.

    Consistently mentors team members to enhance their skills and effectiveness in the clinical site. Provides coaching/counseling as necessary.

    Ensure all patient service representatives and medical assistants follow established policies and procedures. Assist with documenting and implementing new procedures as needed. Addresses issues regarding lack of compliance per clinic policy.

    Ensure staff maintains professionalism at all times including proper manner of performing professional duties, and all forms of communication with patients, families, and companies with which we do business.

    Assume responsibility for the ongoing/daily management of back and front office staff for effective clinical operations of the Port Orford site.

    Communicate identified issues and concerns in a constructive manner and participate in solutions.

    Clinic Operations

    Collaborates and works closely with the CSM for overall clinic operations.

    Maintain and monitor patient flow throughout the clinic site; notifies Chief Medical Officer and Operations Director on status of flow issues, or other issues or problems as they arise.

    o Provide documentation and follow up as required for quality assurance.

    o Administer injections and screens as ordered/prescribed by providers.

    o Triage of phone calls and walk-in patients for acuteness of need and/or priority of intervention and document assessment information of all activities.

    o Coordinate and deliver patient education to individual and groups of patients.

    o Inform patients of abnormal lab test and x-ray results.

    Ensure that patient care and flow, including follow up items are completed according to CCHC policy and any regulations established by local, state and federal government agencies.

    Make schedules (front and back office) for staffing coverage throughout the year.

    Assists CSM in making provider schedules to ensure adequate coverage for clinic hours and operations.

    Assume the point of contact role for clinical staff who are ill or unable to come to work.

    Hold staff accountable for unauthorized absences through appropriate counseling.

    Follow up with patient concerns and/or incidents as appropriate. Conveys findings to CSM & CEO (to determine if further action required. Maintain a tracking system for the purpose of trending.

    Maintain and monitor patient flow throughout the clinic site; notifies CSM on status of flow issues, or other issues or problems as they arise.

    Ensure all clinical and patient care issues are addressed in a timely manner.

    Oversee inventory of medical supplies and ensure adequate inventory is available to staff, as well as anticipate future needs to ensure inventory does not run out, and purchasing is conducted in a cost-conscious manner.

    Collaborate with outside agencies to ensure durable medical equipment is available to patients

    SUPPORTING JOB RESPONSIBILITIES:

    Clinic Site Maintenance

    Ensure clinic space within site is maintained in good order

    Coordinate and oversee any maintenance work that needs to be performed in clinical site

    Administrative Duties

    Attends and coordinates when appropriate meetings amongst clinical, clerical, and provider personnel promote an environment that encourages effective communication

    COMPETENCIES (ORGANIZATIONAL VALUES):

    Accountability: Takes ownership for delivering on commitments; owns mistakes and uses them as opportunities for leaning and development; openly discusses his/her actions and their consequences both good and bad; has an ability to identify strengths and developmental opportunities and leverages insight to make adjustments to improve their effectiveness; courage to have the difficult conversation.

    Adapting to Change: Accepts and adapts to change in a professionally appropriate and thoughtful manner. Plays the role of devil’s advocate yet knows when and how to stand down graciously and accept a well-thought-out decision. Embraces change.

    Championing Customer Needs: Provides timely and professional service to both internal and external customers; is responsive to customer needs and requests; is always courteous to the customer and considers the needs of the customer when making decisions.

    Communicating Effectively: Shares information. Listens and involves others. Clearly conveys ideas in a manner that engages others and helps them understand and retain the message.

    Teamwork: Meets all team deadlines and responsibilities, listens to others and values opinions, helps team leaders, welcomes newcomers and promotes a team atmosphere.

    Decision Making/Judgment: Approaches problems and decisions methodically and objectively; involves others as needed; uses sound judgment in making decisions and understanding the impact to themselves, customers, their team, and the organization; conducts the appropriate analysis to identify the symptoms and root cause of issues; makes timely decisions.

    Delivering High Quality Work: Makes sure responsibilities central to the role meet all requirements and expectations. Finishes tasks promptly and critically reviews work to ensure quality and accuracy. Considers impact of work to others. Seeks additional work after finishing tasks.

    Demonstrating Initiative: Takes action on his/her own without being prompted; handles problems independently; able to resolve issues without relying on extensive help from others; does more than is expected or asked.

    Results Orientation: Focused on outcomes and accomplishments; follows through on commitments; can be counted on to successfully execute on goals; motivated by achievement and a need for closure; has attention to detail and is efficient and effective in achieving a high level of measurable outcomes; persists in achieving goals despite obstacles.

    Supports Coast Community Health Center Mission: Actively supports Coast Community Health Center’s mission and values; uses individual skills to add value to the mission of Coast Community Health Center; aligns actions around organizational goals; gives priority to organizational mission and value when making decisions.

    QUALIFICATIONS (SKILLS, KNOWLEDGE & ABILITIES):

    Active and unencumbered Oregon Registered Nurse licensure required, BSN preferred.

    Minimum and at least two (2) years progressively responsible, relevant experience in an ambulatory setting.

    Demonstrated experience with EMR, experience with E Clinical works experience preferred.

    5+ years primary care of progressive experience/responsibility in a clinical business setting;

    Knowledge of standard operating procedures (SOP) for a medical clinic environment, preferably in a FQHC, Rural Health Clinic or County Clinical setting; safety standards, clinical measures, patient care, PCPCH, other standard and compliance programs in clinical settings;

    Ability to work within an intricate, fast paced environment, while also driving toward solutions, continuous improvement, and growth;

    Strong leadership abilities combined with personnel management:

    Ability to exercise sound independent judgment in supervising hourly employees; handle confidential material, communicate clearly verbally and in writing with a wide variety of persons; demonstrated skills in supervision, personnel management, time and attendance, wage & hour regulations;

    Proven results working in a team environment; strong communication skills and collaborative style;

    Strong problem solving/decision making skills; ability to handle multiple tasks; ability to relate to a diverse

    group of people;

    Demonstrated interpersonal skills: writing skills to effectively communicate with staff and patients, proficient verbal and written reporting skills;

    Experience in medical supplies, equipment, and/or services ordering and inventory control;

    Experience with electronic health and practice management software (EClinicalworks preferred), Word/Excel/ Intranet/Internet, E-mail Usage and Web-based applications.

    Skilled in data collection, spreadsheet preparation and management and report preparation;

    Ability to work under pressure, with ability to communicate clearly, timely and effectively in upward flow with Management, Employees, Volunteers and Business Associates, and persons of authority for program compliance and reporting;

    Willingness to work a flexible schedule when circumstances necessitate.