Job Description

Job Type: Full-time

Salary: $14.00 to $14.50 /hour

RESPONSIBILITIES

• Respond to customer inquiries and requests via telephone and email in a timely fashion
• Document all inquiries, requests, resolutions, and follow-up tasks
• Escalate inquiries and requests as necessary to the appropriate department or person following outlined guidelines
• Display a courteous and empathetic attitude to all customers
• Perform research to answer customer inquiries and requests
• Grow existing customer accounts through exceptional customer service and effective sales techniques
• Meet quantitative performance metrics as outlined
• Keep customer accounts current by updating databases during calls

QUALIFICATIONS

• Experience working with inbound and outbound calls, customer retention, and inside sales preferred
• Excellent interpersonal and communication skills
• Comfortable working in a high volume role
• Demonstrated ability to prioritize tasks and manage time efficiently
• Basic computer skills in various software and web-based applications

Experience:

• Call Center: 1 year (Required)
• Customer Service: 1 year (Required)

Education:

• High school or equivalent (Required)