SUMMARY
Responsible for assisting the Community Manager in maintaining the physical asset and
maximizing the financial returns from that asset in accordance with the company’s objectives
while promoting the Company’s professional standards of quality. Assists Community Manager
and supervisors with special projects and administrative tasks. Assists in assuring staff
compliance with company policies and procedures.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Relationships
1. Reports to Community Manager
2. Assists in maintaining relationships with all residents, ensuring consistent application of
property policies.
3. Assists in maintaining relationships with other departments within the Company.
4. Assists in maintaining relationships with the community and the profession.
5. Assists in maintaining relationships with suppliers, vendors and professionals servicing
the Company or property.

Resident Relations
1. Responds to resident inquiries, complaints and concerns promptly;
2. Respond to Maintenance needs and Work Order requests promptly;
3. Enforcement of apartment community rules and regulations

Financial Reporting and Control as directed by the Regional Manager
1. Collects rents, posts in accounting software system and deposits rents;
2. Properly execute journal receipts for monies collected;
3. Maintain accurate accounting records;

Marketing and Leasing
1. Show units and run applications for criminal and credit background checks;
2. Assists in supervising the Leasing Staff and Maintenance Personnel, if appropriate;
3. Assists in preparation of advertising and marketing program;
4. Visits competitive properties and assists in preparation of regular market surveys;
5. Assists in preparation of weekly and monthly reports;
6. Review credit and criminal background history on rental applications (credit and
criminal) and lease forms for accuracy and compliance with resident policy;
7. Collect rent, post to accounting system and deposit rents into the bank.
8. Make recommendations to improve marketing and leasing programs;
9. Log appropriate accounting transactions as they take place;
10. Answer the phone and take messages.
11. Maintain traffic log

QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty
satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or
ability required. Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.
1. Ability to handle finances and work within a budget;
2. Appearance compatible with image of property, positive attitude, good sense of humor,
energetic, assertive and capable role model for subordinates.
3. Demonstrated integrity on personal as well as professional level.
4. Exceptional communication skills.
5. Attentive to details.
6. Ability to interact with a wide range of people.
7. Ability to solve problems involving residents, personnel, finances, equipment failure,
emergency situations, etc.
8. Ability and willingness to substitute for any leasing responsibility, unit cleaning, grounds
pick-up, receptionist, and other work as may be reasonably directed by the Property
Manager.

EDUCATION and/or EXPERIENCE

COMMUNICATION SKILLS (reading, writing, typing etc.)

MATHEMATICAL SKILLS (if applicable)
Ability to add, subtract, multiply and divide in all units of measure, using whole numbers and
decimals.

REASONING ABILITIES - Ability to apply common sense understanding to carry out
instructions furnished in written, oral, or diagram form.

PHYSICAL DEMANDS
The physical demands described here are representative of those an employee encounters while
performing the essential functions of this job. Reasonable accommodations may be made to
enable individuals with disabilities to perform the essential functions.
While performing the duties of the job, the employee is regularly required to:
1. Use hands to finger, handle, or feel objects, tools, or controls;
2. Reach with hands and arms;
3. Talk and hear;
4. Frequently walk, sit, climb or balance;
5. Occasionally lift and/or move up to 25 pounds;
6. Occasionally required to stoop, kneel, crouch, or crawl;
7. Taste or smell
Specific vision abilities required by this job include close vision, distance vision, color vision,
depth perception, and the ability to adjust focus.

WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee
encounters while performing the essential functions of this job. Reasonable accommodations
may be made to enable individuals with disabilities to perform the essential functions.

Pay Range: $17.00